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Lithia Volkswagen of Reno

Reno, NV

4.8
579 Reviews
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1050 E Plumb Ln

Reno, NV

89502

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Showing 579 reviews

October 12, 2022

Professional. Honest. Quick. Clean environment. Made it easy for me to purchase a truck. Thank you. More

by nstopol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Shamon, Bryttani Estep
Oct 14, 2022 -

Lithia Volkswagen of Reno responded

Thanks for choosing Lithia Volkswagen of Reno for your truck purchase. We had a great time assisting you and we hope to see you again. Stay safe and have a wonderful day.

October 11, 2022

Carlos, Guy and Nabil were very sweet and helpful. They were super informative and helped me with my new car purchase. More

by sammya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Shamon, Carlos Gramajo
Oct 13, 2022 -

Lithia Volkswagen of Reno responded

Our Sales Team at Lithia Volkswagen of Reno sincerely appreciates your kind words. It was our pleasure to help you. We strive to provide a high level of customer satisfaction and hope to continue to be your go-to dealer. Please don't hesitate to contact us if you need anything hereafter.

October 10, 2022

My buying experience was absolutely great and painless, the sales people were great. One problem. Since the date of purchase I have been trying to get a hold of someone at Volkswagen credit and cannot get More

by CINDYMILLER054
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ellison, Bryttani Estep, Robert Rutter
Oct 13, 2022 -

Lithia Volkswagen of Reno responded

Hello, Thank you for sharing this review regarding your buying experience with us at Lithia Volkswagen of Reno. If you could please reach out to me at the email address below, I will be glad to discuss the feedback you have shared. Best regards, S. David Wolpe General Manager swolpe@lithia.com

Oct 13, 2022 -

CINDYMILLER054 responded

I would like to speak to a “live” person regarding changing the due date of my payment.

Oct 14, 2022 -

Lithia Volkswagen of Reno responded

Cindy, I am so sorry that you are having trouble getting a live person at Volkswagen Credit. The contact information is listed below: Hotline: 1-800-428-4034 8 a.m. to 8 p.m. EST Monday - Friday. My wife uses the email section when she is logged into her account and has great success using that avenue. I hope this helps. Sincerely, S. David Wolpe General Manager

October 09, 2022

Guy is awesome! He was super friendly and helpful! He made the process so easy and nothing felt pressured at all! I told him mainly what I was looking for and he too More

by Francisco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Shamon
Oct 11, 2022 -

Lithia Volkswagen of Reno responded

Thank you for the 5-star rating, Francisco. It was a pleasure to provide a friendly, helpful and stress-free experience. We appreciate you sharing the positive feedback on our team at Lithia Volkswagen of Reno!

October 05, 2022

Love how clean and nice the dealership is! Wish there was more parking for customers though. The staff seem really nice and friendly More

by MASONC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John StClair II, Jeffery Labranch, Matt Ellison, Bryttani Estep, Randy Maddy, Jesse Patterson, Robert Rutter, Carlos Gramajo
Oct 05, 2022 -

Lithia Volkswagen of Reno responded

Mason, thank you for taking the time to share your positive five-star review. Our team always strives for a high level of customer satisfaction. If we can be of any future assistance, please don't hesitate to contact us here at Lithia Volkswagen of Reno.

October 03, 2022

the best attention, fast and efficient… in two hours I was out driving my new car More

by ventas.sigmaingenieria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton, Matt Ellison, Bryttani Estep, Randy Maddy
Oct 04, 2022 -

Lithia Volkswagen of Reno responded

We here at Lithia Volkswagen of Reno are happy to learn our Sales Team was fast, efficient, and attentive during your dealership experience. Congratulations on the purchase of your new car. We appreciate your positive five-star review and look forward to welcoming you back for any future needs.

October 02, 2022

The dealership is very clean, modern and open. It has an amazing selection of both new and used vehicles with very knowledgeable staff. Jesse was wonderful. He answered all of our questions and he More

by CTIMOTHY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ellison, Jesse Patterson
Oct 04, 2022 -

Lithia Volkswagen of Reno responded

Lithia Volkswagen of Reno is sure happy you decided to stop by. Our Sales Team had a great time working with you and we hope to see you again. Take care.

September 30, 2022

Fantastic customer service, they pay attention to the details. I will certainly give them business again. More

by samuelwolpe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : S. David Wolpe, Nabil Shamon, John StClair II
Oct 01, 2022 -

Lithia Volkswagen of Reno responded

Hello Samuel, We are happy to read about your detail-oriented service experience. Thank you for choosing Lithia Volkswagen of Reno and we hope to continue to assist with all of your future automotive needs.

September 28, 2022

Experience was awesome from start to finish. I had a specific amount that I wanted to spend and they worked with me to keep me in budget. At no time did anyone make me feel like I was buying a More

by AngelaP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Maddy, Robert Rutter
Sep 29, 2022 -

Lithia Volkswagen of Reno responded

Hi Angela, It's lovely to know that your experience was awesome and to your needs. Enjoy making memories with your purchase and we appreciate your recommendation. All the best from us at Lithia Volkswagen of Reno.

September 28, 2022

I am a returning customer and just made my 2nd purchase with John. He is so friendly and absolutely goes above and beyond for me and I would guess all of his customers. Matt did an amazing job in finding t More

by Rweatherhead74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John StClair II, Matt Ellison, Randy Maddy
Sep 29, 2022 -

Lithia Volkswagen of Reno responded

Hello, Your return business and recommendation mean everything to us. We hope that you are having fun with your purchase. We will always be happy to serve you at Lithia Volkswagen of Reno.

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