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Lithia Volkswagen of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.8
579 Reviews
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1050 E Plumb Ln

Reno, NV

89502

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Showing 579 reviews

December 01, 2022

Alyssa and her team were extremely attentive to my wants and needs also while showing utmost professionalism and helpful knowledge. The dealership looks fantastic and and enjoyed the open and courteous buyi More

by DWC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ellison, Randy Maddy
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Dec 02, 2022 -

Lithia Volkswagen of Reno responded

Hello there, Thank you for your kind words about our professional, courteous, helpful, and knowledgeable Sales Team. We are happy to learn that they were attentive to your needs and your wants during your entire car-buying experience. Lithia Volkswagen of Reno is thrilled that you enjoyed our fantastic dealership. Safe travels driving!

November 29, 2022

The lobby was clean and bright, and the people were friendly and knowledgeable and inviting. More

by 4grossrussell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nabil Shamon, Randy Maddy, Robert Rutter
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Nov 29, 2022 -

Lithia Volkswagen of Reno responded

We are proud to receive your perfect 5-star rating! Thank you for taking the time to leave Lithia Volkswagen of Reno such great feedback.

November 28, 2022

Super fast, great customer service from the whole team, all this without breaking the bank! More

by jamesferrigan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Maddy, Jesse Patterson
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Nov 29, 2022 -

Lithia Volkswagen of Reno responded

Thank you so much for the 5-star review about your visit at Lithia Volkswagen of Reno. We are thrilled to hear that you were taken care of in a timely fashion and experienced excellent customer service from our team. Please feel free to stop by and see us anytime.

November 27, 2022

This dealership is awesome and they work with me. I will definitely come back to buy more vehicles from here. More

by Francisco_brrs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Patterson
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Nov 27, 2022 -

Lithia Volkswagen of Reno responded

Hello! It's so nice to see from your perfect rating that you had a positive experience with us here at Lithia Volkswagen of Reno. We look forward to serving you again.

November 26, 2022

My experience with Robert was absolutely amazing. I would definitely recommend this dealership to anyone More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ellison, Robert Rutter
Report | Print
Nov 27, 2022 -

Lithia Volkswagen of Reno responded

Thanks for the thrilling 5-star review and recommendation, Michelle. It is great to see that our team provided you with an amazing experience. We hope to work with you again here at Lithia Volkswagen of Reno.

November 21, 2022

Watch out for added fees. Especially later in the negotiation process. More than one number may change when they come back with a lower car price. Just ask that they take all More

by Reno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Patterson
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Nov 21, 2022 -

Lithia Volkswagen of Reno responded

To whom it may concern, It is always an unhappy moment in business when we receive a 1 Star Review. We take our customer service and buying experience very seriously. We are upfront and very clear about our "Desert Protection Package" and as you stated we will remove upon any customer's request. "Just ask that they take all added fees off". Which it seems our sales team did for you. If you would like to discuss this any further, you may contact me below. S. David Wolpe General Manager swolpe@lithia.com

November 06, 2022

John was friendly and helpful. He answered all our questions and the information he gave us was helpful, informative, efficient. The facility was clean, attractive and comfortabl More

by Alan Werba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John StClair II
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Nov 09, 2022 -

Lithia Volkswagen of Reno responded

Alan, we are pleased to learn that you enjoyed our facility here at Lithia Volkswagen of Reno. It is also wonderful to know that our team delivered attentive and efficient care and was able to get all your questions answered. Thank you for allowing us to assist you with your automotive needs.

November 03, 2022

The entire staff was very helpful and professional, I would recommend Lithia to my friends! More

by randyraihall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The other manager, I believe named Phil? Was very helpful as well- 5 stars!!, Nabil Shamon, John StClair II
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Nov 06, 2022 -

Lithia Volkswagen of Reno responded

Hello, thank you so much for the excellent feedback. Knowing our staff was so helpful and professionally brings us great joy. Thank you for your endorsement and for being a valued guest here at Lithia Volkswagen of Reno. For additional help, please contact us anytime. Have a fantastic day!

November 02, 2022

They were all super helpful. As a first time car buyer they made it super fast and easy and simple. After going to multiple different dealerships I wish I came to this one first. More

by lilli.young98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Shamon, John StClair II, Randy Maddy
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Nov 05, 2022 -

Lithia Volkswagen of Reno responded

Hello, thanks for choosing Lithia Volkswagen of Reno, and congratulations on purchasing your first vehicle! It's great to learn that our Sales Team helped make this an easy and simple 4-star car-buying experience. Feel free to contact us if you need anything further.

October 29, 2022

Is pleasure having business with you guys. Luv u all! Awesome, great and recommended employees More

by marianfyu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : S. David Wolpe, Nabil Shamon, Robert Rutter
Report | Print
Oct 29, 2022 -

Lithia Volkswagen of Reno responded

Hello, we here at Lithia Volkswagen of Reno truly appreciates your review. We're pleased to learn that our staff did an awesome job in assisting you during your visit. Thank you for the recommendation. Take care.

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