Lithia Volkswagen of Des Moines- Service Center

Jacob did his best to ensure quick & quality service! Appreciated these guys! Thanks for everything Appreciated these guys! Thanks for everything More

Overall, I am pleased with the service provided. The part I needed was quoted to arrive one month from the time of dropping off my vehicle, so VW provided a loaner which was appreciated. The part I needed was quoted to arrive one month from the time of dropping off my vehicle, so VW provided a loaner which was appreciated. More

Bait and switch pricing. Requested water pump replacement. After dropping the Tiguan off. They misquoted and doubled the estimate. I Denied the service then was charged 170 f Requested water pump replacement. After dropping the Tiguan off. They misquoted and doubled the estimate. I Denied the service then was charged 170 for diagnostic that told me it needed water pump replacement. Actually what I knew and requested. Terrible. More

Took car into Dealership Feb 6, determined to be faulty alternator, part came in next day, noticed stalling, miss information won't call back so I went to dealership found car dash tore into pieces, later alternator, part came in next day, noticed stalling, miss information won't call back so I went to dealership found car dash tore into pieces, later from their own admission in text. they were taking parts off my car WITH OUT CONSENT, to diagnose other cars. Also, in the process damaged my dash which they replaced. This is absolutely criminal/unprofessional, offered no explanation or anything just sorry, also refused to honor military discount as they have done in past!........Received car 14th. Possible legal action to ensue. More

I had my car serviced there and the customer service was terrible. I call repeatedly to try and get an update on my vehicle and each time they said they would speak with my 'advisor' and get back to me. The terrible. I call repeatedly to try and get an update on my vehicle and each time they said they would speak with my 'advisor' and get back to me. They never once called me back. They sent numerous texts stating my car was ready to the wrong phone number on file all while my car was far from being finished. Having none of my questions answered and no follow-ups issued, I won't be returning with any future business. More

Great experience provided by the service department and Emerah was awesome to deal with. I would recommend them! Emerah was awesome to deal with. I would recommend them! More

On line booking worked and car ready within stated time of 90 minutes. More details on what was done to the car would have been helpful. of 90 minutes. More details on what was done to the car would have been helpful. More

Our service manager Helped us in our time of need! He was polite and efficient even though he was the only one working and we were asking him to help us without an appointment. I am so grateful He was polite and efficient even though he was the only one working and we were asking him to help us without an appointment. I am so grateful More

The representatives were prompt, politely served and accommodated us. We felt they knew what they were doing. accommodated us. We felt they knew what they were doing. More

Hour-and-forty five minute wait for a simple oil change. No progress report on status of vehicle or asking if I needed anything. No followup as promised. No progress report on status of vehicle or asking if I needed anything. No followup as promised. More