Lithia Volkswagen of Des Moines- Service Center

Friendly and prompt service. Detailed service statement describing the work that was done. Wait time was not long. Detailed service statement describing the work that was done. Wait time was not long. More

Chelsie was excellent . A real asset to the team. Service was quick. Good visit today. A real asset to the team. Service was quick. Good visit today. More

Service people are conscientious and willing to listen to concerns. The waiting area is clean and inviting, concerns. The waiting area is clean and inviting, More

My experience with Lithia Volkswagen was outstanding. I particularly liked the communication via the app on the status of the repair. Very professional and friendly staff focused on customer service. I particularly liked the communication via the app on the status of the repair. Very professional and friendly staff focused on customer service. More

We have 2 Volkswagens we have purchased from LITHIA Volkswagen over the years. My recent service was an oil change. Customer service was able to process the paperwork quickly. I waited less than an hou Volkswagen over the years. My recent service was an oil change. Customer service was able to process the paperwork quickly. I waited less than an hour for the oil change to be completed. Lithia has a new customer wanting area which includes comfortable seating, a television and a variety of drinks and snack food’s available at no charge. I was able sign some paperwork and then take my car and go home in less than one hour. More

Every staff person I interacted with was both professional and kind. Felt like I mattered. professional and kind. Felt like I mattered. More

Clean building, nice employees, just went in to make sure the new (new to me) used car I bought was mechanically sound. The issues they found were documented and corrected, and I got a follow up call, just i the new (new to me) used car I bought was mechanically sound. The issues they found were documented and corrected, and I got a follow up call, just in case there might’ve been anything I needed to go back for. Very satisfied with my overall experience! More

Excellent customer service with a friendly and professional staff.along with text messaging to communicate the progress of service and any additional work that needed to done. All in all it was a professional staff.along with text messaging to communicate the progress of service and any additional work that needed to done. All in all it was a very positive experience. More

Emrah and everyone there is amazing and I highly recommend everyone there for service or sales. recommend everyone there for service or sales. More

Courteous, efficient, thorough service even though I had no appointment. The problems involved needed prompt attention and my concerns were completely resolved. no appointment. The problems involved needed prompt attention and my concerns were completely resolved. More