Lithia Volkswagen of Des Moines- Service Center

It was more the other service managers that helped him were very rude. We had a service recall 4-5 months ago on heated seats and brake lights that did not work. When we got it back the covers to the seat were very rude. We had a service recall 4-5 months ago on heated seats and brake lights that did not work. When we got it back the covers to the seat rails were on the floor in back seat. We ended up just putting them on.(only 1 screw each). We use seat covers so when it got cold we noticed the seat heter on the passenger side was not working. Took seat cover off and a 1-2 inch hole was there. We originally thought is was a cig burn due to people walking by and bought a used seat. Once we figured it out we took it in. They told us that they had not taken out the passenger seat only the switch to that seat. Even though the rails were off and they were very addiment about it. They sent pic to VW and VW would not warranty work and niether would Litha. Since it is a '04 I could deal with it and we had purchased the used seat for $100. But when asked Litha to install it they said 1.5 hours and over $180. I can remove seat in 10 minutes and am not a mechanic. The only issue I have is I do not have the large star tool to take off seat belt holder so I will have to buy one. We were considering a new Audi but since Litha is only Audi dealer in area we will look at Cadillac and BMW. More