Lithia Volkswagen of Des Moines- Service Center

Service Review Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my ca Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my car towed in because all the oil leaked out driving down the road.) The tech who filled it spilled it on the trunk liner. The most recent change went perfectly but I had to ask for the crystallized exhaust emission additive to be cleaned from the trunk liner instead of the tech taking the initiative to clean it up. I was disappointed by this. Take pride in your work. More

Excellent Service First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and help First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and helpful. More

Oil change Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with sta Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with staff and service. Very accommodating. Free beverages nice More

Above and beyond service -- on a Saturday! I made a Saturday appointment for an oil change, forgetting that the shuttle service was only available weekdays. But the technician quickly offered m I made a Saturday appointment for an oil change, forgetting that the shuttle service was only available weekdays. But the technician quickly offered me a car to use, so I could run some important, time sensitive errands while my car was being serviced. I definitely appreciated her effort to go above and beyond and offer a loaner vehicle. My only issue is that customarily, a service technician will go over the report they send with you (with the red, yellow, and green colors), detailing the various check points performed as part of the service. Perhaps it was due to it being a Saturday and that a service technician was unavailable to go over the findings with me, but I discovered at home a day later than one of my fluid levels need attention. I would have appreciated this being pointed out to me on the day of service. They typically are. More

Volkswagen service I've owned 5 Volkswagen's and I've always loved the cars. I've had my cars serviced at Lithia a total of three times and the service experience has be I've owned 5 Volkswagen's and I've always loved the cars. I've had my cars serviced at Lithia a total of three times and the service experience has been an absolute nightmare. Unless there's an alternative to this dealership, this will be my last Volkswagen, and if I could have rated a negative number, I would have. More

The very best service people I've ever dealt with. Those two guys (Dustin &Brian) are the best. Kept me informed of progress and worked hard with my insurance coverage. Lithium can be proud of your em Those two guys (Dustin &Brian) are the best. Kept me informed of progress and worked hard with my insurance coverage. Lithium can be proud of your employees. More

Jeremy went above and beyond to assist me during my last visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the ru visit at the VW dealership, in that he was extremely helpful. In the process of having my car refinanced, I was having trouble removing one of the rusted screws from my old out of state license plate. I really appreciate him taking the time to listen, understand, and actually provide a solution on the spot that day. He truly made me feel as a valued customer. Thank you! I hope this is incorporated into his evaluation as an employee within the sales department. More

Jesse and the guys in the service department at Lithia do a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! More

Please do not waste your time and money, they are not honest and do crappy work. Each time me or my husband take our cars for a service, we find additional issues the next day after visit. That cannot be honest and do crappy work. Each time me or my husband take our cars for a service, we find additional issues the next day after visit. That cannot be a simple coincidence! We are deffinitely not comming back! More