Lithia Volkswagen of Des Moines- Service Center

Needed head-lights adjusted. $90.00 and 2-hours later. While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust While on a road-trip across the USA, driving at night the headlights on my 2012 VW Golf were out of adjustment. I was not familiar with how to adjust the headlights. I pulled into Lithia VW to request assistance. $90.00 and 2-hours later I was back on the road. That night while driving, the headlights were so over adjusted they shined up into the sky and trees. Rather than show me how to adjust my headlights, which I since learned is an easy 5-minute fix with the right tool (Allen-tool/6mm hex bit) - the Lithia Service department took 2-hours and charged me $90.00. Talk about highway robbery! Clearly the service department of this dealership is out of sync with customers and customer need. More

Stunnning Your new dealer facilities are gorgeous and very comfortable while waiting for service to be performed. As always, Alicia handled my requests cheerful Your new dealer facilities are gorgeous and very comfortable while waiting for service to be performed. As always, Alicia handled my requests cheerfully and professionally. It's always a pleasure to work with her, And our Jetta was returned in much cleaner condition than when I brought it in. Overall, Lithia Des Moines and its staff deserve an A+. More

60,000 mile check up on VW Golf Hatchback Gave me clear and concise information about what they would do and cost... They always listen to any little problems I may have a concern about. Wa Gave me clear and concise information about what they would do and cost... They always listen to any little problems I may have a concern about. Washed my car as part of service. I happened to drive in wrong service door and a young man immediately took me up front and drove my car to correct area. Waiting area offers snacks and beverages... very comfortable. Thanks for the good service! More

Emergency maintenance: Check engine light came on.. I was visiting Ankeny when I had a problem with my 2009 Jetta. My vehicle was worked in immediately and I received great service at no charge since it I was visiting Ankeny when I had a problem with my 2009 Jetta. My vehicle was worked in immediately and I received great service at no charge since it was under warranty! More

Routine Maintenance-Awesome! I recently had my 2010 Jetta in for a routine oil change. I scheduled my appointment online and received confirmation and reminders. When I arrived I I recently had my 2010 Jetta in for a routine oil change. I scheduled my appointment online and received confirmation and reminders. When I arrived I was greeted right away and met with Alisa. She was friendly, gave me the cost up front and verified my contact information. Upon pick up, I received a copy of my complimentary inspection as well as a coupon to send in for a discount on my next oil change. More

First Class Great service at purchase and at each oil change. First class customer service! Thank you for taking care of me as a customer and my car. Great service at purchase and at each oil change. First class customer service! Thank you for taking care of me as a customer and my car. More

Great experience with Lithia Volkswagen service I continue to be very happy with the service provided by Lithia Volkswagen of Des Moines. Alisa and the other members of the service team are friendly I continue to be very happy with the service provided by Lithia Volkswagen of Des Moines. Alisa and the other members of the service team are friendly, helpful and knowledgeable, and I trust them to give me an honest appraisal of the condition of my Tiguan. I feel that, by having my vehicle serviced at Lithia Volkswagen, I can have confidence in its reliability and performance. More

very nice knew exactly what to do to fix my car in minutes The nicest people at a dealership I've delt with a lot of dealerships this was the only one who is normal professional not fake salesman and service m The nicest people at a dealership I've delt with a lot of dealerships this was the only one who is normal professional not fake salesman and service men they fixed my car in just a few minutes knew exactly how to fix my head light after being installed wrong somewhere else More

Pathetic service When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a l When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a loaner vehicle to drive while our car sat on their lot waiting to be repaired. When the turbocharger went out for the second time, we were preparing to go out of town for Thanksgiving. I asked about a loaner vehicle and they told me that it was their policy not to offer loaner vehicle until our car was inspected by their mechanic. Our car sat on the lot for a week and we missed our vacation. I will drive out of state to find a better dealership who will, in fact, take care of their customer after the sale. More

Check engine light Dennis did a great job assisting me with the problem with my vehicle. He also had an individual lined up right away to shuttle me back to work. Dennis did a great job assisting me with the problem with my vehicle. He also had an individual lined up right away to shuttle me back to work. More