Lithia Volkswagen of Des Moines- Service Center

Good service I felt well served. We used the shuttle service to go to a nearby mall during the shop time. Our Service Rep washed our car himself to help us get o I felt well served. We used the shuttle service to go to a nearby mall during the shop time. Our Service Rep washed our car himself to help us get on our way sooner when the shop got busy. More

Great experience Great quick service with friendly staff that made my service experience very enjoyable. I will continue to return and recommend using the service depa Great quick service with friendly staff that made my service experience very enjoyable. I will continue to return and recommend using the service depart to family and friends. More

First time visiting Service Department at Lithia VW Job well done. This is was my first time in to experience your service department because I just recently purchased an new VW Jetta. No wait time for Job well done. This is was my first time in to experience your service department because I just recently purchased an new VW Jetta. No wait time for my scheduled appointment and the regular service did not take long. More

Best customer service of any company, anywhere The title says it. I highly reccommend this dealership. Of all my dealings with all the different companies and industries I have, Lithia VW of Des Mo The title says it. I highly reccommend this dealership. Of all my dealings with all the different companies and industries I have, Lithia VW of Des Moines has the best customer service of anyone I've worked with. Go there. More

oil change/tire rotation The staff was friendly and helpful. I had a reasonable wait. I was notified when my car was ready.I would recommend this service center. The staff was friendly and helpful. I had a reasonable wait. I was notified when my car was ready.I would recommend this service center. More

Excellent Service Slight miscommunication over the price of something, they resolved the issue and made for a 10/10 service and I would definitely recommend them to any Slight miscommunication over the price of something, they resolved the issue and made for a 10/10 service and I would definitely recommend them to anyone and everyone. More

Service work on 2015 VW Jetta Fuel pump was failing on my Daughter's 2015 VW Jetta TSI, 1.8T. Despite intermittent symptoms, Linda & technician diagnosed the issue quickly. New fue Fuel pump was failing on my Daughter's 2015 VW Jetta TSI, 1.8T. Despite intermittent symptoms, Linda & technician diagnosed the issue quickly. New fuel pump and filter were needed, had to order. Next steps were explained clearly and effectively. Linda was especially helpful w/working thru the Warranty thru another dealership that we'd purchased the car thru. We were treated very courteously and professionally. All staff we met or dealt with were friendly. Would highly recommend to others. More

Oil Change Easy drive up service, clean waiting area and friendly service. I appreciated the update on the additional service that my car needed and Alisa had t Easy drive up service, clean waiting area and friendly service. I appreciated the update on the additional service that my car needed and Alisa had the cost that went along with that service when she approached me on the "not so great news." She was prepared to answer any and all of my questions and was very kind. Thank you! More

80,000 Service I always have a good service experience at Lithia. Timely appointments. Comfortable waiting area. Very nice employees and service advisor, Linda Cr I always have a good service experience at Lithia. Timely appointments. Comfortable waiting area. Very nice employees and service advisor, Linda Cramer, was extra helpful. More

Service Serviced promptly and completely. No issues with the quality and scope of work. Shuttle driver was prompt and professional. Everyone was profession Serviced promptly and completely. No issues with the quality and scope of work. Shuttle driver was prompt and professional. Everyone was professional and willing to accommodate my needs. More