Lithia Volkswagen of Des Moines- Service Center

Not a good experience! I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulli I made a service appointment for an oil change and tire rotation with the earliest time slot 2 weeks out from my initial call. Upon arriving and pulling into the service drive I took a few minutes to gather my things and wait for my daughter. We then proceeded to walk into the dealership where I saw a concierge to my left and what appeared to be a service advisor in the service managers office chatting to my right and a vacant Service advisor’s desk before me. we stood there for about 5 minutes when a service advisor came from around the corner to his vacant desk and asked if anyone has helped us to which I answered, “no, no one has said a thing to me.” He proceeded to do what he needed to do having to take 2 trips out to my vehicle (once for mileage and another for the VIN...apparently never hearing my reply of no to his question, “Have you been to this dealership before?”) and complaining about the computer system the whole while. I was told to expect an hour to an hour and a half. When it was at the two hour mark I decided to go check on what was taking so long, only to find out that my advisor had left for lunch with no communication with me whatsoever. I approached a different advisor who tried to locate the paperwork for my vehicle all the while complaining about how unorganized my advisor’s desk was. He determined that my vehicle was almost done. I was hopeful! Another 20 minutes past when I decided that I needed to take a walk before I exploded with frustration! I went to tell the second advisor that I would be outside so he could find me once my vehicle was done. Just before I reached his desk I heard him say, “ I’m going to lunch.”. Then, he saw me and said, “ oh, your car is done”. Made me wonder if he was going to wait till after he came back from lunch to let me know this information. By the time I had paid for the oil change and tire rotation, 2 1/2 hours later, they pulled my vehicle up behind 2 others in the service drive making it extremely difficult to get out. I was so frustrated at this point I couldn’t wait any longer for them to move the other vehicles, I backed out of the service drive and left there hoping to never return. More

Awesome Ron was awesome and treated me like a valued customer. I’ve had problems in the past with the service here but he really set things straight. I’ll def Ron was awesome and treated me like a valued customer. I’ve had problems in the past with the service here but he really set things straight. I’ll definitely be back. More

Excellent customer service! My experience was on a day they were very busy and short staffed as they explained, but they were great regardless of that fact. I was able it to work My experience was on a day they were very busy and short staffed as they explained, but they were great regardless of that fact. I was able it to work on time and they picked me up as soon as my car was ready. Service received was excellent and they explain just what the problem was with my car. More

Good work, nice people Nice people, good communication. Car looks great and works great again after damage from a flood. Heath is a very down to earth and nice guy. Nice people, good communication. Car looks great and works great again after damage from a flood. Heath is a very down to earth and nice guy. More

Awful Never greeted Never asked if I needed help Slow Never thanked Over priced Did not clean or wash my car when completed Never asked if a need a ri Never greeted Never asked if I needed help Slow Never thanked Over priced Did not clean or wash my car when completed Never asked if a need a ride Never will do service work again at this location More

Recall work RON went over and above to try and accommodate our schedule while getting the recall work done ahead of schedule. I couldn’t have been taken better ca RON went over and above to try and accommodate our schedule while getting the recall work done ahead of schedule. I couldn’t have been taken better care of. More

Routine Oil Change We purchased an oil change package with our new car purchase. From dropping off the car, encountering the service staff, sitting in a comfortable wai We purchased an oil change package with our new car purchase. From dropping off the car, encountering the service staff, sitting in a comfortable waiting area, allowing me a spot to plug in my laptop to take a conference call, to picking up a cleaned car..the process is proven, efficient, and effective. They even made time to rotate my tires, when I asked for it 10 minutes after my car had been taken back for service. More

Professional and courteous, as exected Easy to schedule, easy to drop off. Nice amenities at dealership, very clean. Everyone was nice! The car wash could be more thorough and professional. Easy to schedule, easy to drop off. Nice amenities at dealership, very clean. Everyone was nice! The car wash could be more thorough and professional. It would provide a nice remembrance of the experience. More

Worst Service Will never be back point blank period. Don’t even call me or email me to apologize for the bull crap your clients deal with daily. Worst service in Io Will never be back point blank period. Don’t even call me or email me to apologize for the bull crap your clients deal with daily. Worst service in Iowa! More

Terrible customer service. Job not done when scheduled. No communication from the dealership except when i called at the end of the day. Got the run around when i called. Job not done when scheduled. No communication from the dealership except when i called at the end of the day. Got the run around when i called. Service rep did not know what the tech had done and what was being recommended. Terrible communications. More