Lithia Volkswagen of Des Moines- Service Center

OIL change Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of Adblue fill low, service manual not updated functions performance capability. Not able to understand service contract guidelines on responsibility of owner and dealerships on service. More

very good job They did a good job on my car but what I asked them to check they didn't but I'm ok with the work they did.. They did a good job on my car but what I asked them to check they didn't but I'm ok with the work they did.. More

Service team was fantastic Love my Volkswagen and the entire experience it is typically a dreadful experience to go in for service but not in Des Moines. The wait time was accu Love my Volkswagen and the entire experience it is typically a dreadful experience to go in for service but not in Des Moines. The wait time was accurate More

80,000 mile service and tires Clear information about tires and service. Comfortable and clean waiting area. Driver took me to mall and picked me up at time I asked. Courteous Clear information about tires and service. Comfortable and clean waiting area. Driver took me to mall and picked me up at time I asked. Courteous and handled professionally. More

happy happy happy Came in for an oil leak and with without one. Probably the worst lean I’ve seen in a while. Fixed it quick and for the right price. Everyone was so kn Came in for an oil leak and with without one. Probably the worst lean I’ve seen in a while. Fixed it quick and for the right price. Everyone was so knowledgeable and helpful it was great. Thanks VW! More

Service It took a little longer that I expected but since they loan me a car, I could get to work without interference, Thank you for that. My car is running It took a little longer that I expected but since they loan me a car, I could get to work without interference, Thank you for that. My car is running great. More

10000 mile service Was in for 10000 mile service. In at 700 took the shuttle to work. Shuttle picked me up at 345 and my car was done when I arrived back at the dealer Was in for 10000 mile service. In at 700 took the shuttle to work. Shuttle picked me up at 345 and my car was done when I arrived back at the dealer. More

Great service I'm very pleased with the people that work there. Very professional and helpful, they make you feel welcome and help you the best they can. I'm very pleased with the people that work there. Very professional and helpful, they make you feel welcome and help you the best they can. More

Lacking good quality of service! Yesterday, I had oil changed and tires rotated in our 2016 VW following our recent drive to Colorado. I called to inquire about needing an appointment Yesterday, I had oil changed and tires rotated in our 2016 VW following our recent drive to Colorado. I called to inquire about needing an appointment for the service and was instructed to bring the car into the express service, no appointment required. After waiting 2 hours, my car was returned as follows: - No wash job following the service. (wash staff had left for the day!) -tire inspection indicated that "New tires were needed" with only 2/32" of tire tread remaining, in spite of the car having 17,500 total miles. -a flat tire was discovered this morning when I went to leave our garage, due to the valve stem cap being installed incorrectly following the service yesterday. Matt, the manager had me return the car for washing, correction of the tire problem, and reassessment of the tire tread wear. ( measurement corrected to 8/32 " on the back; 5/32" on the front tires) Another hour was required to complete the repeat service. Service quality was discussed with the manager and how poor service quality impacts future car sales. Hopefully, the staff will appreciate this post and how ALL employees can impact a "happy customer experience." More

Customer service Peri (can't recall last name), the service employee did a great job of taking care of my business and kept me informed in the timely manner. Thanks Peri (can't recall last name), the service employee did a great job of taking care of my business and kept me informed in the timely manner. Thanks Lubos More