Lithia Volkswagen of Des Moines- Service Center
Johnston, IA
731 Reviews of Lithia Volkswagen of Des Moines- Service Center
Very easy to get an appointment on the date and time request Same as I stated above, I would return to Lithia to have service and or repair work done on my VW Atlas . Mechanics are well trained and thoroug Same as I stated above, I would return to Lithia to have service and or repair work done on my VW Atlas . Mechanics are well trained and thorough. More
Great service Jason went above and beyond service and was able to get my beetle repaired under the battery warranty. Thank you!! Much appreciated. Also Elvis the sa Jason went above and beyond service and was able to get my beetle repaired under the battery warranty. Thank you!! Much appreciated. Also Elvis the salesman who I purchased the car from was also interested. More
2 hour oil change I had to wait three weeks just to get in. When I got to the dealership, I asked them to change a bulb for me along with the oil change, and I was also I had to wait three weeks just to get in. When I got to the dealership, I asked them to change a bulb for me along with the oil change, and I was also told they would wash it free of charge. 2 hours later they told me the car was ready. The bulb didnt get changed as requested and they didnt wash it. The oil change took 2 hours by itself. I planned on 30-45 minutes for that part. Very disappointed, and it was the second time this happened to me. More
Simple service Everyone did there respective jobs well and in a timely manner for the specific services required and a very courteous customer service and check out Everyone did there respective jobs well and in a timely manner for the specific services required and a very courteous customer service and check out staff. More
Great service! We enjoy this dealership and all the services offered by the caring staff! We LOVE our 2019 Jetta and high suggest getting one from the awesome sales We enjoy this dealership and all the services offered by the caring staff! We LOVE our 2019 Jetta and high suggest getting one from the awesome sales team! More
Got my car in for oil change and tire rotation They were awesome getting my car in for oil change and tire rotation on very short notice. The service rep was very informative and helpful. They were awesome getting my car in for oil change and tire rotation on very short notice. The service rep was very informative and helpful. More
Always the best service! They're the best! Above and beyond from all staff as always with Lithia VW. They always make service appointments fast and easy Professional staff an They're the best! Above and beyond from all staff as always with Lithia VW. They always make service appointments fast and easy Professional staff and service. They give you detailed information about the service you will receive. Wouldn't trust my vehicle with anyone else. More
Excellent Service on this Visit Perry Thompson is an exceptional service manager. Everything was just as described. I’m very happy with the service on this visit. He verified the par Perry Thompson is an exceptional service manager. Everything was just as described. I’m very happy with the service on this visit. He verified the parts were in stock before I made the 2 hour drive. His time estimate of 4 hours was correct. He called to let me know it would be done within 15 minutes so I could be on my way as soon as possible. I’m very impressed! More
VW Passat Service Cheyenne was very helpful. It is extremely important to be able to dial someone directly and be ale to count on a call back. She does that. Cheyenne was very helpful. It is extremely important to be able to dial someone directly and be ale to count on a call back. She does that. More
it was alright I would have preferred to have been contacted personally since they had my number, but otherwise the people working were helpful. I also would have li I would have preferred to have been contacted personally since they had my number, but otherwise the people working were helpful. I also would have liked to have been updated more on the car while they were working on it, but I understand how busy that can be. But they were friendly and helpful though. More