Lithia Volkswagen of Des Moines- Service Center

Took twice as long as advised it would take. We arrived early, but was told they could get us in as they had space. Arrived at about 12:40. I was advised 1 hour for service and wash Found tires We arrived early, but was told they could get us in as they had space. Arrived at about 12:40. I was advised 1 hour for service and wash Found tires to be low on tread, but all else fine. Nearly 2 hours later, had to ask when the vehicle would be done. Recall work had been completed, car not washed, but waiting to get prices on tires. Seemed like it was more about selling me something than taking care of the recall and car wash in the specified time. I do not know the names of the staff I dealt with. I will not return unless it is recall related. More

Service review I thought the service with the car was fine but I was disappointed that I had to wait a little over an hour for a simple oil change with no rotation o I thought the service with the car was fine but I was disappointed that I had to wait a little over an hour for a simple oil change with no rotation of tires. That's why I made an appointment and didn't do a "walk in". Since it took nearly twice that long in August (August visit DID include rotation of tires) I thought I would skip the free car wash so I would get out of there sooner. Strangely, I went to the south side of the Lithia complex to have our other car serviced a couple days before that. It was so incredibly fast I couldn't believe it! 20 minutes TOPS! More

Oil change I went in for an oil change my first time there. It was easy enough and they were done within an hour. Very satisfied with everything! I went in for an oil change my first time there. It was easy enough and they were done within an hour. Very satisfied with everything! More

Not a fan so far Went in for my first scheduled oil change since I bought into the oil changes for life package on my car. Schedule was 3 weeks out, that's most dealer Went in for my first scheduled oil change since I bought into the oil changes for life package on my car. Schedule was 3 weeks out, that's most dealerships, but in addition to a 45+ minute wait first thing in the morning, I'm already considering forgoing the value for a small oil change shop. The rep who talked to me offered additional services which is normal, but offered a nitro tire fill, even though I have green stem caps on. I bought the caps because I was told by the sales rep that they already had nitro in them, and had it refilled since then. Between the car allegedly being sold with it and now I have green caps, I don't know why it would have been offered. The worst part was that I could see my car get parked outside, and it sat there for 5-10 minutes while I stood near the service desk waiting for the rep to come back. I'm disappointed to say the least. More

Above and beyond customer service. Had a great customer service experience with Lithia on my last visit. Provided a loaner while my car was in service. Upon returning my car to me it lo Had a great customer service experience with Lithia on my last visit. Provided a loaner while my car was in service. Upon returning my car to me it looked like new! Couldn’t be more happy with the level of service provided. Hope to keep coming back if this is the level they will be providing. More

routine service I frequent VW of DSM for my oil changes in my cars. While I was in this time for an oil change, I had them change the fuel filter due to the weather I frequent VW of DSM for my oil changes in my cars. While I was in this time for an oil change, I had them change the fuel filter due to the weather getting colder. I typically do all the maintenance on my own cars, but with the purchased for life oil changes I have that done at the dealership. Cheyenne was quick and prompt to get me in and out. The service was completed in a very timey manner and was promptly notified when done. After picking my car up and getting home, when I exited my car I could smell fuel. I popped the hood to notice that the fuel filter housing was covered in fuel, passenger side inner fender, belt drive area, and lower engine cover all had fuel on them. I grabbed some brake-clean and rags. I cleaned the area then test drove the car. The filter housing was not leaking, it was not cleaned after servicing. For the hour of labor I was charged to change the fuel filter (actual 30 min task), I shouldn't have to clean up spilled fuel in the engine bay. I am in no way unpleased with the work done, just being honest. More

Service the Bug Completed when promised and found time to take care of a recall that I was not aware needed done. Professional yet individual attention. Good communic Completed when promised and found time to take care of a recall that I was not aware needed done. Professional yet individual attention. Good communication as to status of service. More

I feel like customer #1 I purchased two manual transmission, diesel golf's and had them serviced at this dealer since 2005. My 2010 model still feels like new to me- especial I purchased two manual transmission, diesel golf's and had them serviced at this dealer since 2005. My 2010 model still feels like new to me- especially each time I get it back from being serviced here. I know my car better since the service department does such a great job explaining everything that comes up. The parts department is always super helpful with little items as well. The shuttle service is awesome and I don't miss beat from my schedule on days when I take my car in for service. My last few visits were just for factory recall updates and oil changes (I have lifetime oil package) so nothing out of pocket for these last couple visits but still get amazing service! More

out of state customer with emergency need for service I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive I was traveling in Iowa visiting friends and experienced a check engine light as well as the vehicle shifting in safe mode and only allow me to drive at 45 mph. My family and I where planned to head back to Michigan in only a few days and we were desperate for assistance. Perry in service did and outstanding job in juggling the calendar to get us in and fixed up so we could make it home. He checked in on me several times while I waited to ensure I was aware of the status of the repair and the timing. I couldn't be more thankful to him and the service staff at Lithia Motors. Top marks for customer service in my book. Thank you again, Mark More

2017 VW GTI water pump repair I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was I was very pleased with the service I received at Lithia VW. They were very good about providing updates on the status of the repair and the work was completed much sooner than I anticipated. I would recommend their service department to any VW owner. Thanks! More