Lithia Volkswagen of Des Moines- Service Center

Well it got done Went in for one of my free oil changes. The lady said it wouldn’t take long since they didn’t have anyone else in there. It took an hour and a half an Went in for one of my free oil changes. The lady said it wouldn’t take long since they didn’t have anyone else in there. It took an hour and a half and they didn’t even replace the sticker in my car to tell me when I need to bring it in again. The lady was nice and very friendly, but the service was crazy slow! More

Oil change Gal was very courteous and competent. Explained my options and very nice never pressured or misled me. Very nice polite young lady. And what else c Gal was very courteous and competent. Explained my options and very nice never pressured or misled me. Very nice polite young lady. And what else can I say More

40k service Great service experience! Everything was explained to me and price quoted accurately. All staff was friendly and shuttle driver was prompt and very po Great service experience! Everything was explained to me and price quoted accurately. All staff was friendly and shuttle driver was prompt and very polite. Terrific service at VW of Des Moines! More

Mount and balance tires I bought new winter wheels for my new Jetta. The service department was able to get my tires mounted and balanced in a short period of time on a busy I bought new winter wheels for my new Jetta. The service department was able to get my tires mounted and balanced in a short period of time on a busy day. I appreciate the service. More

Settlement fux Great overall in service and providing a vehicle to use. The service was patient and courteous. Had very quick service and a great turn areiubf time Great overall in service and providing a vehicle to use. The service was patient and courteous. Had very quick service and a great turn areiubf time. More

Beyond Excellent Service!!! The staff was so very friendly and welcoming for my first service visit. Excellent staff and a great facility. My service was done promptly and correc The staff was so very friendly and welcoming for my first service visit. Excellent staff and a great facility. My service was done promptly and correctly. Will definitely be back again. More

Key replacement for my Camper I had purchased a 2003 Camper but only had one key. Lithia Volkswagen ordered keys but they did not work. They reordered the correct ones and installe I had purchased a 2003 Camper but only had one key. Lithia Volkswagen ordered keys but they did not work. They reordered the correct ones and installed them without any further cost. I appreciate the service that Perry provided. He made the process go smoothly. Thanks Lithia Volkswagen of Des Moines. More

Good work except for going over inspection, or lack thereof They did a decently quick job getting my oil change and recall part done. Way better than last time when my oil change took almost 2 hours. This time They did a decently quick job getting my oil change and recall part done. Way better than last time when my oil change took almost 2 hours. This time they still had my car's work completed in two hours but it made more sense as to why. They didn't go over any of the reports with me when I returned to pick up my car and the mechanic has horrible handwriting so it's impossible to tell what was written on the inspection. I know what upkeep my car needs so it's fine that they didn't but that should probably be addressed for future customers. More

Excellent Communication My experiences with Lithia VW of Des Moines have always been excellent. Recently they've added a texting function where service updates and questions My experiences with Lithia VW of Des Moines have always been excellent. Recently they've added a texting function where service updates and questions can be asked via text message rather than over the phone. It was so efficient and helped avoid an endless game of phone tag because I was stuck in work meetings all day. Perry and Matt were very responsive and thorough, and I highly recommend the VW service shop. It's clear they value your time and want to ensure a good experience. My only unresolved issue was the lack of warranty coverage on the tires that came on the vehicle. 60k mile tires that wore out after 32k, and neither VW or Hankook can/will do anything about it. Less of a VW complaint and more about Hankook making poor OEM tires and not standing behind them. More

Great Service My Service Advisor Jason was great in letting me know just what was happening while getting my wife's 2016 VW Touareg TDI worked on. Johnny the Shop My Service Advisor Jason was great in letting me know just what was happening while getting my wife's 2016 VW Touareg TDI worked on. Johnny the Shop Foreman has worked on this car in the past and I'm very comfortable with his work. The Dealership has a pleasant place to wait and a friendly staff. I only wish I could afford one of those new GTI's in the showroom! More