Lithia Volkswagen of Des Moines- Service Center

Great service Very helpful and kept me up to date. Made sure that there was less disruption to my daily routine while my car was being worked on by giving a loaner. Very helpful and kept me up to date. Made sure that there was less disruption to my daily routine while my car was being worked on by giving a loaner. The issues were resolved. More

Excellent and knowledgeable Always enjoy coming to Lithia to service my VW. Great friendly service! Very helpful and knowledgeable. Great amenities and technology to let me kn Always enjoy coming to Lithia to service my VW. Great friendly service! Very helpful and knowledgeable. Great amenities and technology to let me know the status of my service. More

Quality Very friendly and concerned about taking care of my vehicle. I am very pleased that I had it serviced at Lithia. I will be back again when I need serv Very friendly and concerned about taking care of my vehicle. I am very pleased that I had it serviced at Lithia. I will be back again when I need serviced again. More

Service I brought car in for service, n I had A very nice loaner car while I waited I was very pleased n work was done in a very timely manner I'm,impressed I brought car in for service, n I had A very nice loaner car while I waited I was very pleased n work was done in a very timely manner I'm,impressed More

Diagnosis I was asked permission for a couple of hours of diagnostic I get charged over $400 for the diagnosis alone after I was told its $125 an hour and for a I was asked permission for a couple of hours of diagnostic I get charged over $400 for the diagnosis alone after I was told its $125 an hour and for a COUPLE of hours that adds up to $250 for the diagnosis not over$400 had I known that I would have not got a diagnostics test because that is an absurd price on top of having to pay over $5000 just to get it fixed it was a very terrible experience More

Great service Honestly, they explained everything really well and were very professional. As well as being really kind and made sure I had gotten everything I wante Honestly, they explained everything really well and were very professional. As well as being really kind and made sure I had gotten everything I wanted done in a timely manner! More

Great service So helpful! Great experience!!! Everyone is so helpful, kind and making sure everything was done correctly & quickly! I also got my car wash, which a So helpful! Great experience!!! Everyone is so helpful, kind and making sure everything was done correctly & quickly! I also got my car wash, which always makes me happy :) More

GTI overhaul. Perry the service advisor to Austin the service manager and Jeff the tech were able perform VW wizardry to complete the job with top notch perfection! Perry the service advisor to Austin the service manager and Jeff the tech were able perform VW wizardry to complete the job with top notch perfection! Perry the service advisor was gracious and knowledgeable in navigating my GTI issues with assurances and frequent updates that my concerns were completely quilled ! Jeff the tech did an outstanding job of performing an appropriate job of tackling the work on my car. From the rear main seals, variatior seals and timing chain tensioner were all completed to the highest standards. Austin the service manger was aware of my budget and helped stay within it and assured me the job would get done. A big thank you to all of you!! More

The service was too lengthy for what I needed... oil change 2hrs for oil change which was scheduled on a Wednesday 11am. I was thought that was too long.for oil change and in cabin air filter. 2hrs for oil change which was scheduled on a Wednesday 11am. I was thought that was too long.for oil change and in cabin air filter. More

2002 Beetle Jayson was a wonderful advisor that kept me in the loop on my repairs and explained things very well. He was very professional and easy to understand. Jayson was a wonderful advisor that kept me in the loop on my repairs and explained things very well. He was very professional and easy to understand. More