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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.8
731 Reviews
Call Service Center (515) 446-3579

731 Reviews of Lithia Volkswagen of Des Moines- Service Center

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April 29, 2024

The person who scheduled our service was polite & accommodating. We were warmly greeted when dropping off our vehicle. The team was fast & communicated well while it was serviced. We even had a sales More

by KatB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember the name of the woman at the service desk, but she was great.
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Apr 29, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kat, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 10, 2024

Friendly service. Timely and easy to schedule. Free car wash is a bonus. Thank you. More

by pgjobgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Berkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words for Austin, and for taking the time to leave us this wonderful feedback! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 03, 2024

Service was timely, professional and the staff was pleasant and helpful. The waiting area is clean and well appointed. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Apr 04, 2024 -

Lithia Volkswagen of Des Moines responded

JD, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 02, 2024

Amazing service, amazing sales team! I’ve been going to Lithia VW for a long time and they always take care of me. More

by k.renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Berkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 30, 2024

My service was excellent! Timely entire staff was friendly! I felt my time was important! More

by Localchicllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey Fagan
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Mar 30, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 27, 2024

Always pleasant and accommodating. Quick response and always on time. This why I come back. More

by Pam11nagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay
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Mar 27, 2024 -

Lithia Volkswagen of Des Moines responded

Pam, It's great to hear that Jontay was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 26, 2024

Customer service was great, keeping me informed abs updated on parts was excellent. Overall experience was great More

by Ebony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
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Mar 27, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 25, 2024

Always great service . Emrah T . Is great.Overall 5 Stars Service from minute you drop your car to the time you need to pick up.Vw of DSM is place to buy and take care of yo More

by VW4life.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
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Mar 25, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Emrah was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 21, 2024

Visiting Lithia Volkswagen of Des Moines was a very pleasant experience. Great customer service, I was kept updated and any questions I had was answered promptly. Jontay was very courteous and professi More

by Ro Pho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Mar 21, 2024 -

Lithia Volkswagen of Des Moines responded

Ro, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jontay met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

March 15, 2024

I had new tires put on my 2019 Atlas. It took a while, but overall I was happy with the work. More

by baheldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay
Report | Print
Mar 17, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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