Lithia Volkswagen of Des Moines- Service Center

Brought car in for oil change and engine light came on. Car was in shop for over a week having the turbo changed. After getting the car back found that two bolts and a tool was left under the hood. Also th Car was in shop for over a week having the turbo changed. After getting the car back found that two bolts and a tool was left under the hood. Also there was a leak under the car. Linda had the car towed and brought a loaner. Got the car checked over after the weekend and found a clamp broke so that was replaced. Will pick up the car in the morning and hope all is well. More

Service started out slow but it was corrected right away. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction. More

We were very displeased in experience. 43,000 miles on car, inspection revealed $2500 needed repairs. No offer to stand by product. Our last VW. car, inspection revealed $2500 needed repairs. No offer to stand by product. Our last VW. More

I have a bad experience on the last service of my car. Not a good discussion about what the car needed, errors in the bill and no information about when to bring the car back. Not a good discussion about what the car needed, errors in the bill and no information about when to bring the car back. More

great services ,friendly staff ,great value ,Mark offer shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . shuttle service and pick me up a from work .Kevin is very knowledgeable. Excellent way to go and good expectation from your dealer . More

Phillip was so polite and had great communication with me through the course of the day! The service tech who worked on my car also came out to talk to me, I just can’t remember his name. Great employees! through the course of the day! The service tech who worked on my car also came out to talk to me, I just can’t remember his name. Great employees! More

Great experience. The attention and thoroughness was fantastic. Took care of everything including recall. I waited there and they kept me updated. Thank you for all. fantastic. Took care of everything including recall. I waited there and they kept me updated. Thank you for all. More

Should have been informed when scheduling the oil change that customers have to wait an hour and a half for it to be completed. More information given to the customer upon booking the better. that customers have to wait an hour and a half for it to be completed. More information given to the customer upon booking the better. More

They used to provide world class service - I thought. Dropped $455 into an oil chng and coolant flush - got talked into an alignment, but didnt receive a recommended service checklist or even a reminder Dropped $455 into an oil chng and coolant flush - got talked into an alignment, but didnt receive a recommended service checklist or even a reminder oil chng sticker in the window. Everyone was too busy for regular old customer service and just wanted payment and that's the impression i got. also, I waited for 4.5 hours with no updates. Pretty disappointed. More

Great service! They explained everything about my car and the things that needed done. The drop off and pick up we wonderful. They were wonderful with everything. the things that needed done. The drop off and pick up we wonderful. They were wonderful with everything. More