Lithia Volkswagen of Des Moines- Service Center

Had my daughter’s VW Beetle in for a safety bag recall and ran into an old friend, Brian Braack! He introduced himself to my daughter and gave her his card. He said if she ever needed anything to let him and ran into an old friend, Brian Braack! He introduced himself to my daughter and gave her his card. He said if she ever needed anything to let him know. My daughter is just turning 16 and this was a learning experience for her and Brian made her feel much less nervous foe when she takes her car in without me next time. Thanks, Brian 😊 P.S. As Brian knows, I’ll be sitting somewhere in the woods pondering life when my daughter goes in next time! More

Tires rotated and front end aligned. Drove to Iowa City and tire light came on. Took it to the VW dealership there and they checked tires. A couple had too much air?? and tire light came on. Took it to the VW dealership there and they checked tires. A couple had too much air?? More

Thus far my experiences with the service department have been exceptional! Both Linda and Kevin listened to my issues and resolved in a trustworthy manner. I'm satisfied with services received. been exceptional! Both Linda and Kevin listened to my issues and resolved in a trustworthy manner. I'm satisfied with services received. More

Phil Ostrem was very helpful and efficient. It was nice to be able to communicate via text. The other staff was friendly and helpful also. to be able to communicate via text. The other staff was friendly and helpful also. More

Good service, thoughtful service manager. I was in/out in good time. Although I did see some cleaning protocols in place, I was DISMAYED that most people were not wearing masks. That's unacceptable. I'm very good time. Although I did see some cleaning protocols in place, I was DISMAYED that most people were not wearing masks. That's unacceptable. I'm very glad I won't need scheduled service for a year and I might go elsewhere if something on my buggy breaks before that. More

Very nice and accommodating. Loved the idea of a free car wash! Didn’t have my car done the same day but gave me a loaner. Thanks wash! Didn’t have my car done the same day but gave me a loaner. Thanks More

The company was courteous and friendly and they seem to care about the customers they were serving and they showed exceptional service and care for customer care about the customers they were serving and they showed exceptional service and care for customer More

I was charged $125 for diagnosis, and I need it to be refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing m refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing me that engine light is on or transmission light is on does not help me as I can see that information on my own display itself and I can also see the warning for VDC off/slip on my display itself and then letting me know to go infiniti dealer for full diagnosis. I should have been informed before that you cannot perform full and detailed diagnosis. When I dropped my car for service I did mentioned the service officer of the warning signs. Please refund the amount in full. Thank you, Syed More

Great service visit !!! Needed some warranty work done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! More

Having moved back here from Washington state, I’m very pleased to have found this place for my Jetta’s upkeep. Kevin was super helpful and a pleasure to deal with. pleased to have found this place for my Jetta’s upkeep. Kevin was super helpful and a pleasure to deal with. More