Lithia Volkswagen of Des Moines- Service Center

Great staff, clean facility and timely service, wonderful customer service customer service More

Poor communication. They tried to get me to pay for far more that I took my car in for. Gave no updates along the way. I had to reach out multiple times before getting any information and it took 2 days fo more that I took my car in for. Gave no updates along the way. I had to reach out multiple times before getting any information and it took 2 days for an oil change despite getting an appointment at 7am. Take your car somewhere else. More

Kevin did a great job and I really appreciate his communication skills. I will definitely continue to service my Volkswagen with any issues in the future. communication skills. I will definitely continue to service my Volkswagen with any issues in the future. More

Very easy to get in for service. Friendly staff to assist. assist. More

Amazing service. Amazing dealership. Amazing employees. I feel welcome every time I come to the dealer. Everyone is very friendly and nice to me when I come in. Great customer service and great employees. feel welcome every time I come to the dealer. Everyone is very friendly and nice to me when I come in. Great customer service and great employees. More

This was a well planned visit that lasted less than an hour as promised. hour as promised. More

The service department, my adviser Kevin, really came through for me. through for me. More

Check engine light was on and Lithia worked with me to squeeze me in to get the car serviced. They contacted my extended warranty company and got the service work approved by them so I only paid the deduc squeeze me in to get the car serviced. They contacted my extended warranty company and got the service work approved by them so I only paid the deductible. More

Engine light came on a week after my car was there for about a week. I called Kevin and he said he would get back to me when bring in my car. I appreciate how Kevin called me when he was able to have about a week. I called Kevin and he said he would get back to me when bring in my car. I appreciate how Kevin called me when he was able to have a car for me to drive. My car was in for 10 days. Was called when it was completed and brought the car and in mine now. My thanks to Kevin for the great customer service. More

I brought my car in for an issue that was diagnosed as a glitchy communications box. The sevice rep told me he would need to order the part and call me when the part arrived. No one called. i called the de glitchy communications box. The sevice rep told me he would need to order the part and call me when the part arrived. No one called. i called the dealership and found the part had arrived. I made an appointment and had the part replaced. Service was great otherwise. More