Lithia Volkswagen of Des Moines- Service Center

Phil Ostrem referred me to have my car detailed by Lithia, even though it's a Toyota. Phil gave me very high expectations and promised my car would look like new. My car has over 100,000 miles and i Lithia, even though it's a Toyota. Phil gave me very high expectations and promised my car would look like new. My car has over 100,000 miles and is a 2014, so I was skeptical. However, the work that the detailing team did on my car was way better than I expected, and far superior to the work of local competitors. I held off on getting this done because of price, but I should have done it long ago. The price is more than other detailers in the area, but the work is so much better, it's still an excellent purchase and an investment into my car. I would recommend Lithia detailing to anyone who needs their car to look like it just came off the lot-- even if it came off the lot seven years ago. More

Easy scheduling, drop off, and the service van came to pick me up over my lunch. Super professional, very nice staff, love taking my car there to get serviced! pick me up over my lunch. Super professional, very nice staff, love taking my car there to get serviced! More

It took 3 days to even get diagnostics and getting through on the phone was nearly impossible. Jason was helpful, which was the only redeeming thing about my entire experience. through on the phone was nearly impossible. Jason was helpful, which was the only redeeming thing about my entire experience. More

Everyone looked extremely busy, but my service was excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. More

Service personnel have been on the rude end of the spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showe spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showed up for our appointment, we saw that the service rep wrote “bad idea” on our quote. When we arrived to pick it up. The car was left dirty. This didn’t surprise me as they no longer wash your car (which is sad) but they used to give car wash vouchers (which is nice but not the same). In my opinion, the service has went down hill at Lithia in recent years. We bought the car new here in 2018. We’ll probably head West for our next purchase. More

I sincerely appreciate that I am no longer pressured to piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshie piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshield wipers but they put them on anyway and I had to pay for them. I am pleased that kind of service has stopped. More

Phil and Tyler were great! Had my GTI's sunroof bezel crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professiona crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professional as a manager. More

Prompt service was good. However, I had to remind them that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. More

Kevin is both very professional and friendly. The needed replacement piece was installed in a timely manner while I rested in the quiet waiting area. replacement piece was installed in a timely manner while I rested in the quiet waiting area. More

Went in for oil change, had recalls to be done, I had several appointments and couldn’t be without a car, so got new Passat to drive! several appointments and couldn’t be without a car, so got new Passat to drive! More