Lithia Volkswagen of Des Moines- Service Center

Great service in the shop but not when I checked in. The person who checked me (Jason) provided poor customer service. person who checked me (Jason) provided poor customer service. More

I am always impressed and appreciative of the care I receive at Lithia for service. The entire department is truly stellar. My recent experience though, had the sun rising and setting every day in Linda receive at Lithia for service. The entire department is truly stellar. My recent experience though, had the sun rising and setting every day in Linda Cramer's smiley eyes. Not only did she take care of every problem on my list, her technician found and fixed a potentially serious problem I wasn't aware of. So, my SUV (that I work out of) was sidelined unexpectedly for over a week. She helped me transfer all my stuff to a lovely loaner and made sure my warranty covered it all. Hardly an inconvenience, in fact the best outcome possible, Linda simply rocked it for me! More

I am beyond happy with my experience at Lithia, never did I think in my life that I’d own a German Vehicle due to costs of vehicles and maintenance, but after going in and being treated with great care from I think in my life that I’d own a German Vehicle due to costs of vehicles and maintenance, but after going in and being treated with great care from their staff, I couldn’t imagine driving anything else. They were very friendly and got me where I needed to be and even took care of some simple things around my car free of charge. I got to work with a member of their team named Majid and I can tell you confidently that if you guys wish to get into a luxury car with an even more luxurious buying experience he’s your man, I look forward to doing even more business with them in the future. More

Linda Cramer is a Rockstar for sureShe does a nice job Linda Cramer is a Rockstar for sure She does a nice job and kudos the the service techs that got the bugs out of my bug …. Linda Cramer is a Rockstar for sure She does a nice job and kudos the the service techs that got the bugs out of my bug …. More

Showed up without an appointment for a minor issue and Service Xpress had me in and out within an hour Service Xpress had me in and out within an hour More

I texted one of the service people after we picked it up about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response. Follow-up is important and it is sorely lacking at Lithia. More

Easy people to work with and honeat about concerns. Couldn't be happier with the whole crew Couldn't be happier with the whole crew More

Appointment for 10am, got back at 3pm, van worked on yet. A little disappointed. astill, everyone was very polite. A little disappointed. astill, everyone was very polite. More

Very friendly service department. Only suggestion is regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ hours. Take their shuttle! More