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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.8
731 Reviews
Call Service Center (515) 446-3579

731 Reviews of Lithia Volkswagen of Des Moines- Service Center

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February 23, 2022

just a reminder, there are THREE wiper blades on the TDI golf I own. This is not the first time you service techs have forgotten to replace the rear wiper blade when I asked to have all the wiperblades repl More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and appreciate your reminder regarding the wiper blade replacement. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 23, 2022

Fantastic service, with awesome communication and done in a timely fashion. Everything from the people to the service provided exceed expectations. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Cramer
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Feb 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business, Dennis, and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

Outstanding in every aspect of service, especially Jason Halstead! Minor problem while waiting for service: Removal of TV in waiting area!........ More

by Peter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Peter, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jason, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

Amazing service and so helpful. Kevin was great and very accommodating. I would recommend to anyone. More

by MELISSA.LYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Melissa, Thank you for your business and this review. We're happy to hear Kevin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 16, 2022

Jason went above and beyond to help with my transportation needs while my SUV was getting served. Thank you Jason! More

by greg.jones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent review, Greg! We are so glad that Jason had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Volkswagen of Des Moines. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 15, 2022

Been going here for years now . Always a great group of people helping me . Thank you ! More

by jesse.vanvalkenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you! We appreciate your business, Jesse, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 09, 2022

Only 1 service advisor working the day I was there. She did a great job communicating and was very friendly. More

by SQUADGIRL107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
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Feb 09, 2022 -

Lithia Volkswagen of Des Moines responded

We are very happy to hear Linda provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 09, 2022

Professional service, courteous desk workers - able to access the problem quickly and resolve successfully. Would recommend More

by DARREN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bills
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Feb 09, 2022 -

Lithia Volkswagen of Des Moines responded

Darren, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 07, 2022

We were most pleased with the service given to our little VW convertible~thank you! More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Woods, Linda Cramer
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Feb 08, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 27, 2022

Volkswagon dealership was nice and clean the people was polite and they knew what they were talking about when they talked about the cars More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Lithia Volkswagen of Des Moines responded

Jason, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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