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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.8
731 Reviews

731 Reviews of Lithia Volkswagen of Des Moines- Service Center

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May 22, 2022

Everyone was super friendly, and the service was quick- I was in and out in less than 2 hours! More

by SMONI4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lithia Volkswagen of Des Moines responded

We are very happy to hear Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 19, 2022

Like the new easier way to schedule routine appointments. Nice to see the Saturday appointment included More

by tlintinrudd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 16, 2022

Prompt service. Was in at appointment time and wasn’t there forever as I have been in past. More

by RHINOGUY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
May 18, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 15, 2022

Linda is very knowledgeable and has had helpful suggestions about functions in and on my Tiguan. More

by JN10254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
May 16, 2022 -

Lithia Volkswagen of Des Moines responded

It's great to hear that Linda provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 13, 2022

Took the car in for a four-wheel alignment. The problem was not going to be able to be fixed with just an alignment. They were very helpful in explaining what all was wrong. I ended up taking t More

by jsehman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 10, 2022

6 hrs waiting no option to do what I needed to do for the day More

by Rhino1506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Mears
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Lithia Volkswagen of Des Moines responded

I am sorry if we did not offer a shuttle ride at any point during the day. We have a part time and full time shuttle driver as well as a partnership with Lyft to get our customers to and from where ever they need to go throughout the day. We are usually very diligent about asking each customer if they need a ride at the time of their appointment as well as an option when scheduling online for a shuttle. We will continue to make sure we offer it to everyone.

May 10, 2022

Upon entrance you feel welcomed, you are greeted and taken care from their. I was always notified with an update and what was going on. Great Service-all the way around. Thank you More

by MORENOMUSLISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bills, Linda Cramer
May 11, 2022 -

Lithia Volkswagen of Des Moines responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 10, 2022

Came in for oil change, then car began leaking oil. Service did not put plug in correctly and car was leaking oil. Took to another shop to determine what the problem was and spent money out of pocket. More

by Bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
May 14, 2022 -

Lithia Volkswagen of Des Moines responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 09, 2022

I was very satisfied with the service I received and in a timely manner thanks More

by ERNST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 05, 2022

Very friendly service advisors staff service work is finished in a timely basis any other service that is advised is explained very thoroughly More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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