Lithia Volkswagen of Des Moines- Service Center

Jason was very helpful and listened to my concerns. He tried to get the problem fixed as soon as he could . He tried to get the problem fixed as soon as he could . More

$14,000 quote to fix a 13 year old car. Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to s Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to sell new cars and plush people to new cars instead of fixing their cars? . More

The service I received was fast and the staff was professional and friendly. The best service I received was from Majid. He is a value to the company for sure. professional and friendly. The best service I received was from Majid. He is a value to the company for sure. More

I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. More

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

I’ve spent over 2. 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle w 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle with a non VW part and it’s causing noise. The service advisor told me he would give me the axle at their cost which is great, but now I have this loud buzzing sound coming from my car and I feel like my cv axle wasn’t repaired correctly and now I will have to pay more money to get it fixed. Glad my car is not leaking oil but wish everything was fixed correctly. More

We are very impressed with Linda as a service person. She's friendly and very informative. The best help we've had yet at Lithia. She's friendly and very informative. The best help we've had yet at Lithia. More

Difficult to get Service Department via Phone. Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations More

The service manager I worked with was friendly and helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can have done at a tire shop for $128. A fuel pump controller module that VW gives an MSRP of $318 was $406, and I could find the exact same factory part for sale online at $232. Altogether they quoted me $3500 for a few small repairs. I had them do only those things that I thought really should be done by a dealer and went elsewhere for the rest. They’re even expensive compared to other dealers... their shop rate is $185/hr, but Deery Bros where I take my truck is $140/hr. They offer good service, but at exorbitant prices. I expect to pay a premium for factory parts and trained technicians, but this seemed excessive. More

Took care of everything -- even problems I didn't know were present. I walked away feeling everything was 100% right. were present. I walked away feeling everything was 100% right. More