Lithia Volkswagen of Des Moines

Amazing Team and Great Experience Brian and Jeremy make a great pair. They were both very personable. Brian went above and beyond in helping me search for a vehicle, making sure I saw Brian and Jeremy make a great pair. They were both very personable. Brian went above and beyond in helping me search for a vehicle, making sure I saw everything each car had to offer, and was able to guide me towards one that I felt ecstatic driving away with. Jeremy made sure I understood all of the terms/conditions involved with financing a vehicle, and made it a delightful experience while signing the paperwork. They even stayed after close to finish the deal. If you want a dealership committed to helping the customer, finding a car that suits your needs, and makes you feel at home while searching, go to Lithia Volkswagen of Des Moines. I see myself getting a 3rd car from them once I am ready. More

Bought used car last week. Kyler was the best salesman & was very patient while I selected car just right for me. He was very knowledgeable about all cars I was interested in. Kyler was the best salesman & was very patient while I selected car just right for me. He was very knowledgeable about all cars I was interested in. More

Always an issue First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engin First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engine. (Lots of oil)! Supervisor empathized well. They detailed my car the next day and delivered it but the driver didn’t even ring the door bell. He knocked, we didn’t hear him, and he left the doors unlocked to the car and left keys in my drive! We don’t do that in our neighborhood. I we bought 2 Jetta’s in 2017. Love the Volkswagon product but Lithia has over promised and under delivered on every aspect... More

Personnel were very courteous and helpful. This includes Cheyenne Swink, my service advisor, was very professional as well. I had my father in law’s Beetle interior detailed and it turned out cleaned as new Cheyenne Swink, my service advisor, was very professional as well. I had my father in law’s Beetle interior detailed and it turned out cleaned as new. Thank you Matt and his staff for a great job. More

NOT HAPPY!!!! we were in Nov, 22nd, for an oil change and tire rotation that was only going to take around an hour and over 3 hours later we finally got our Atlas b we were in Nov, 22nd, for an oil change and tire rotation that was only going to take around an hour and over 3 hours later we finally got our Atlas back - there was very little communication from the service dept, and when it came time to pay the CS people were not real friendly and did not offer us a thing to make us come back for another purchase - I think they could have at least offered the next FREE oil change and rotation but i am sure that won't happen!!!!!!!!! More

Brian, our salesman, and Jeremy, in finance, were both excellent in their handling of our sale. From the moment we walked into Lithia Volkswagen we were treated like the most important people on the floor excellent in their handling of our sale. From the moment we walked into Lithia Volkswagen we were treated like the most important people on the floor. I've purchased 10 of my last vehicles at another dealership and can say that I will return to Lithia for my next 10. More

Service Work The service department here is great. I have been dealing with Volkswagen a few years now. Since I have moved to this area Lithia is the only service The service department here is great. I have been dealing with Volkswagen a few years now. Since I have moved to this area Lithia is the only service vehicle company I use. This time around was totally different. They went above and beyond to make sure I was taken care. I was updated every step of the way through the process of getting my car fixed. Between the help of Cheyenne and Matt I was able to sleep and xxxx peacefully knowing that my vehicle was in good hands. More

Recall service I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part di I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part did not come in. We received no call for, spent gas since we live 1.3 hours away. Vw of Des Moines was supposed to give us a call to reschedule when part arrived, three weeks went by and no call, I had to call only to find out that the part had been there for a week. So made a appointment, wife took the van once again and to our surprise they did not get it fixed ( something with the computer system) is what I was told. Manager of service gave me a call back since I was very upset, on his email he said we will reschedule when they get the system or whatever going. It’s been a month and I still have not received a phone call. More

Jetta Noise The service experience was good, especially the ride with the technician, Kyler. He was very professional and listened to what I had learned in an onl The service experience was good, especially the ride with the technician, Kyler. He was very professional and listened to what I had learned in an online forum about the noise being "normal". I deducted one point from my rating because, a week before when I made the service appointment, I told the lady about the forum. Had she or someone reviewed the site then, they could have learned about this noise issue and I wouldn't have had to return for service. More

Good service A bit slow, but the staff are friendly and polite, and eventually got the issue addressed. So overall a good experience. will come back for next servi A bit slow, but the staff are friendly and polite, and eventually got the issue addressed. So overall a good experience. will come back for next service. More