Lithia Volkswagen of Des Moines

Service was great, not pushy. Very much appreciated. But car was returned with Beyer turned up to 89, seat all the way back, lowered, mirror adjusted and steering wheel telescoped out. Everything was good u car was returned with Beyer turned up to 89, seat all the way back, lowered, mirror adjusted and steering wheel telescoped out. Everything was good until the car was returned. Unimpressed More

Purchased an Atlas and love it! We went to the dealership to look at an used vehicle at Lithia VW. Zach greeted us, provided us with some options for new and used vehicles (that we We went to the dealership to look at an used vehicle at Lithia VW. Zach greeted us, provided us with some options for new and used vehicles (that were the same price point). Ended up driving a new Atlas and loved it! Zach was very helpful, professional and made the process easy and fun (something I've never experienced when buying a car). Even the financing was painless; again a process I dread. Dwayne was awesome; very informative without being too pushy. I will recommend this team to friends and definitely consider them in the future! More

Had a mechanical recall completed. I find them to be honest and reputable and willing to work with you! The reps I have worked with are always flexible. They keep you informed of the I find them to be honest and reputable and willing to work with you! The reps I have worked with are always flexible. They keep you informed of the progress. More

Purchased a great new car from Justin. He was a very professional salesperson yet made car buying fun. He was willing to go that extra mile to ensure my husband and I were happy with deal. Would highl professional salesperson yet made car buying fun. He was willing to go that extra mile to ensure my husband and I were happy with deal. Would highly recommend to anyone looking to purchase a vehicle. More

Professional manner, and excellent services Excellent customer service, and hospitable environment. The quality of service is outstanding, just as my previous visiting. I would definitely recomm Excellent customer service, and hospitable environment. The quality of service is outstanding, just as my previous visiting. I would definitely recommend your service to others. More

Battery Replacement and More Everyone I spoke to, on the phone and in the service center, was friendly and helpful. In addition to replacing my battery and topping up my coolant, Everyone I spoke to, on the phone and in the service center, was friendly and helpful. In addition to replacing my battery and topping up my coolant, the staff also helped me identify a needed part to resolve a media issue. I felt everyone there was committed to quality service. More

Recall repair Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker tha Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker than quoted. I would suggest the techs put something in the seats while working on the interior or at least wipe up the oily residue left behind when done. More

Keys programmed for Beetle This is the second time that I had brought this vehicle to dealership. This time regarding my 2 valet keys needing to be programmed with the vehicle This is the second time that I had brought this vehicle to dealership. This time regarding my 2 valet keys needing to be programmed with the vehicle there. I dealt with Cheyenne and again, she provided a fantastic customer service. Thanks again VW of Des Moines. More

Great staff, more communication between sales and service We had great experiences with every individual we worked with. Our only issue was a lack of communication between sales and service to get our used ve We had great experiences with every individual we worked with. Our only issue was a lack of communication between sales and service to get our used vehicle ready for purchase. During our initial test drive, we noticed, some issues with the used vehicle. Some of the issues that Sales assured us would be fixed in Service were not fixed by the time we bought it. We should have test driven it again before signing papers instead of assuming it would get taken care of. However, they eventually straightened everything out for us, and our vehicle got the service it needed at no additional charge to us. Very kind and personable staff! More

Not what we expected from the salesman We went shopping for a car for our son and at first we had a very good service/attention, however, once the salesman realized we were actually buying We went shopping for a car for our son and at first we had a very good service/attention, however, once the salesman realized we were actually buying the car, he kind of put us on the side... Our credit response was taking long and instead of sticking up with us, he decided to go help another set of clients. We ended up dealing with the credit representative and left WITHOUT our car!!! He had said that the repairs that needed to be done could be done in an hour while we waited, but this did not happen! When he realized that, he said it could be done on Saturday, and if not Monday... When we told him the car was to be taken by our son on Sunday, he promised he would personally take the car to him ON MONDAY. Due to the way he said things, we were hopeful that the car would be ready for pick up on Saturday, and when this did not happen, he said that Monday it would be ready in the morning... Long story short, the car was NOT ready, it ended up being ready Monday evening. We needed to check that it was ready before he took it to our son, and he was NOT there for us to come (he said it was his wedding anniversary and that we could come Tuesday at 9:30, as if we had an open schedule like him). We ended up dealing with a bunch of other people because he was not there for us, and to make things even WORSE, he took the car all the way to Iowa City and left it WITHOUT a registration permit!!!!! Overall, we are very DISAPPOINTED in the service we got form this seller (Andrew Ruiz), and think that probably his sales commission should be divided among all the people who ended up having his back for him to be able to make this sale. We will definitively ask that Lithia Volkswagen is responsible for our car in case of liability. More