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Lithia Volkswagen of Des Moines

Johnston, IA

Overview
Reviews
4.7
1,726 Reviews
Call Dealership (515) 446-3579
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

October 19, 2023

Very friendly and helpful. Know me by name and always greet me the minute I walk into the dealership More

by bandage.flexes_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
Report | Print
Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 19, 2023

Greeted promptly. Jontay was friendly and professional and my car was in and out within an hour. Pleasant experience More

by shejo1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Oct 19, 2023 -

shejo1977 responded

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Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

October 08, 2023

They quickly diagnosed the problem and even validated it was covered under warranty while I dropped it off. They covered the repair at no cost under warranty without any hassles! More

by ARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars to Jacob!
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Oct 09, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

October 05, 2023

The dealership kept me apprised of the status of my vehicles process as I waited. They were up front with what my costs were and went over everything that was done. A very professional and pleasant exp More

by Bishop88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2023

1 year check, oil change and recall dial was done swiftly and good. Thank you More

by PeterGreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
Report | Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come!

September 25, 2023

Friendly and prompt service. Detailed service statement describing the work that was done. Wait time was not long. More

by ldkutzner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah, Tabakovic
Report | Print
Sep 26, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

September 23, 2023

Chelsie was excellent . A real asset to the team. Service was quick. Good visit today. More

by Richardcindy55
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Report | Print
Sep 25, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chelsie met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

September 21, 2023

Service people are conscientious and willing to listen to concerns. The waiting area is clean and inviting, More

by Sandi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
Report | Print
Sep 22, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you, Sandi. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines!

September 18, 2023

AJ was so helpful! This is my 2nd purchase from Lithia. Both great experiences. Thanks More

by staceyemary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Highsmith
Report | Print
Sep 20, 2023 -

Lithia Volkswagen of Des Moines responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 14, 2023

My experience with Lithia Volkswagen was outstanding. I particularly liked the communication via the app on the status of the repair. Very professional and friendly staff focused on customer service. More

by PIT03RIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Report | Print
Sep 15, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

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