Lithia Volkswagen of Des Moines

The dealership is clean and staff friendly. Repair delays for parts, but they provided a loaner vehicle both times which was wonderful. The loaner cars were both excellent and new models.Some communication i for parts, but they provided a loaner vehicle both times which was wonderful. The loaner cars were both excellent and new models.Some communication issues due to COVID19. I was surprised to see staff and visitors not in recomended compliance for germ spread and made sure I cleaned/wiped down my vehicle at pickup.there was no social distancing and well over 10 people inside the dealership along with sales. My husband and I were the only two with masks on. (Mid April) More

Not going back told me they pay a 100$ referral so told and brought to friends down that did purchase 2 cars and was told would get 100 $ then told later it wasnt in writing and brought to friends down that did purchase 2 cars and was told would get 100 $ then told later it wasnt in writing More

Lithia Volkswagen of Des Moines is a class dealership. Personal are cordial and very professional. They are knowledgeable and ready to assist. I would recommend this dealership. Personal are cordial and very professional. They are knowledgeable and ready to assist. I would recommend this dealership. More

Best experience with Brian Braak This is now my 5th experience working with Brian Braak, and I can't say enough about the positive experience working with him. Having recently dealt w This is now my 5th experience working with Brian Braak, and I can't say enough about the positive experience working with him. Having recently dealt with other brands/dealers in Minneapolis for other vehicles, it was a breath of fresh air to to work with Brian again. He listened to me, took my priorities seriously, and helped me weigh my options so that I felt confident that I was making the right decision to buy. He handled everything in advance remotely, making the buying process a breeze (all despite being in the middle of a pandemic!). More

Zachary was very kind. He helped me find the perfect vehicle. Although, I was not able to get my finance payments as low as I was hoping for. vehicle. Although, I was not able to get my finance payments as low as I was hoping for. More

Exceptional and Professional We bought a Used 2019 Jeep Wrangler Sahara Unlimited. We didn't spend the WHOLE DAY at the Dealership when Buying, unlike MOST DEALERSHIPS. The servi We bought a Used 2019 Jeep Wrangler Sahara Unlimited. We didn't spend the WHOLE DAY at the Dealership when Buying, unlike MOST DEALERSHIPS. The service and representation of Lithia was well received. We worked with Kelly Osborn (Sales) and Dwayne Hill (Financial). Very Professional and a No Nonsense approach when Buying. If I was to Purchase again, I would go back to Lithia in a Heartbeat. More

Very exceptional service ! Never have a problem with Lithia . Whenever I bring my Beetle in they take such good care of me . Love that they wash my car before I leave too !! Lithia . Whenever I bring my Beetle in they take such good care of me . Love that they wash my car before I leave too !! More

Mark was great, explained everything I needed to know about what was being done with the car while it was in for service. And also made sure I got into a loaner. about what was being done with the car while it was in for service. And also made sure I got into a loaner. More

Thanks to the service department I was able to fix all of my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to t my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to the dealership to pick up my freshly serviced Jetta TDI. More

From start to finish it was very good. Zach was the salesman we started with from a phone call to meeting him in person. He showed me the car I was looking at on line, they took it for a drive. After w salesman we started with from a phone call to meeting him in person. He showed me the car I was looking at on line, they took it for a drive. After we had all the paperwork with him. They we went with Dwayne who we signed all the paper work with . More