Lithia Volkswagen of Des Moines

Scheduling online was very easy. Drop off and check in was super easy. They didn’t have the shuttle running, so they tried to get me a ride with Lyft. There wasn’t any lyft drivers so they gave me a loane was super easy. They didn’t have the shuttle running, so they tried to get me a ride with Lyft. There wasn’t any lyft drivers so they gave me a loaner for the day. More

Used car purchase Dane did a great job of being responsive and ensuring all of our needs were met. Service center was good to work with as well. Dane did a great job of being responsive and ensuring all of our needs were met. Service center was good to work with as well. More

Terrible Sales, Terrible Service, Terrible Dealer! Absolutely terrible all around. Took our Jetta in while it was under warranty to have an A/C problem fixed. They "attempted" to diagnose the problem m Absolutely terrible all around. Took our Jetta in while it was under warranty to have an A/C problem fixed. They "attempted" to diagnose the problem multiple times and were never able to fix it. When I went to pick up my car on their last attempt to fix, they couldn't find where they had left it. Eventually they found it in the back lot where it was left running, ran out of gas and the battery died. So I had to go back the next day to pick up the car after they recharged the battery and "refueled" it. They put enough gas in it so I could get across the street to the gas station to fill it up myself. I now drive 2 hours to a different dealer for warranty service. We also attempted to buy a new Atlas at this dealer. The salesman was pushy and did not listen to anything I said regarding what I wanted and what I was willing to send. Eventually I walked out and bought a new Atlas at a VW dealer in Davenport. More

From my first contact with Zach in Sales working with Koji thru Dwayne in finance, I could not have had better help and cooperation. I felt like Zach was really patient without pressuring us. He and Koji Koji thru Dwayne in finance, I could not have had better help and cooperation. I felt like Zach was really patient without pressuring us. He and Koji really worked well together to make this purchase happen. More

When I was looking for a new car, Zack worked hard to find just what I was looking for with all the features I wanted and just the right color. Zack was friendly, courteous and very knowledgeable. Hands find just what I was looking for with all the features I wanted and just the right color. Zack was friendly, courteous and very knowledgeable. Hands down, the best car buying experience I’ve had! More

It took more than two hours for them to diagnose and replace a battery I already knew was bad. The only reason I'd still recommend them is because they did warranty the battery. replace a battery I already knew was bad. The only reason I'd still recommend them is because they did warranty the battery. More

My wife and I had a great experience buying at the dealership, Zachary it’s a nice guy and made it easy the whole process, we’re pleased with our purchase. dealership, Zachary it’s a nice guy and made it easy the whole process, we’re pleased with our purchase. More

Honest service review, good work While I certainly didn't anticipate spending the amount I did when I went in for my routine maintenance, I knew that I needed new tires fairly soon as While I certainly didn't anticipate spending the amount I did when I went in for my routine maintenance, I knew that I needed new tires fairly soon as well as the likelihood of less-routine parts and work done (fuel filter, etc.). So while I was a little shocked by the amount I had to spend, I know exactly what that money went toward, and I felt really confident driving away knowing the things that had been attended to were well taken care of. It took longer than I expected too, but that's because I didn't know that amount of work would be done. All that being said, yes, it took some time and money, but I am really happy with the service provided, and Doug went out of his way to fit it within my target budget, which I appreciate greatly. Plus, the dealership was quiet and I was able to get a lot of work done while I waited! Thank you, guys. More

Professional Staff and Friendly Environment Lithia has a knowledgable staff that put forth extra effort in finding the vehicle I was looking for. Lithia was flexible with negotiating to better f Lithia has a knowledgable staff that put forth extra effort in finding the vehicle I was looking for. Lithia was flexible with negotiating to better fit my budget. The vehicle I purchased was washed and fueled upon pick up. Unfortunately, there was a rock chip near the rear driver side wheel that occurred during vehicle delivery to the dealership. Lithia worked hard to resolve the issue while additionally offering assistance in the future if the chip were to worsen. Overall experience with Lithia was great and would recommend this dealership to others needing assistance with their car purchasing needs. More