Lithia Volkswagen of Des Moines

Amazing!! Buying a car can be a stressful experience, but luckily I had an amazing time looking at my dream car that I have wanted since I was 8 years old. Zach Buying a car can be a stressful experience, but luckily I had an amazing time looking at my dream car that I have wanted since I was 8 years old. Zachary Klabunde made it his priority to make sure I got what I wanted and at the right price. Then once we got the car taken care of, I was sent to Dwayne Hill to help me take care of the financial side. He made sure I understood everything and walked me through it step by step. I want to also thank Georan Churchill for getting my car safely to me! I felt like everyone went out of their way and went above and beyond to make this whole experience amazing. More

Air-conditioner pump replacement. I took my certified preowned 2014 Volkswagen Passat TDI into Volkswagen of Des Moines to have the air compressor pump replaced because it had malfunct I took my certified preowned 2014 Volkswagen Passat TDI into Volkswagen of Des Moines to have the air compressor pump replaced because it had malfunctioned and stopped working. Once the work was completed and the air compressor pump was replaced the technicians ran diagnostics to make sure the pump worked properly. Although the pump was working properly the technicians noticed the air-conditioning condenser had a slight leak. Instead of taking the easy way out and saying they had completed the work that was required the technicians did the right thing by completely disassembling the air conditioning assembly for a second time so that they could replace the leaking condenser. By doing what was right instead of what was easy clearly sets Volkswagen of Des Moines apart from other automotive dealers. More

Excellent sales staff, very helpful, very easy to work with. I only bought a used car, but when it's time for a new car I will be coming back. with. I only bought a used car, but when it's time for a new car I will be coming back. More

Bought a new VW Great experience. Alex & Jeremy were extremely professional and easy to do business with! I would go back to these guys when we need another great ca Great experience. Alex & Jeremy were extremely professional and easy to do business with! I would go back to these guys when we need another great car! More

Made Car Buying Easy! Worked with Brian and Jeremy--both very accommodating and knowledgeable! We logged a lot of time at the dealership but we ended up with exactly what Worked with Brian and Jeremy--both very accommodating and knowledgeable! We logged a lot of time at the dealership but we ended up with exactly what we wanted, at a price we felt was reasonable! Will definitely recommend to anyone interested in purchasing a vehicle. More

Disappointed Not willing to negotiate at all. Very disappointing since they knew i was driving two hrs and had a vehicle to trade in as well. Worst car buying expe Not willing to negotiate at all. Very disappointing since they knew i was driving two hrs and had a vehicle to trade in as well. Worst car buying experience More

We had recall work done to our Atlas. Everyone was extra helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! More

lack of communication "backup light stays on" and asked for oil change for convenience. Received latter, but was charged 125 for "diagnostics" - this was an electric probl "backup light stays on" and asked for oil change for convenience. Received latter, but was charged 125 for "diagnostics" - this was an electric problem - staying on, in contrast to staying off. so was not a wiring or power problem but the switch. that simple analysis did not in my view require the 125 computer analysis to point to the obvious. the part needed (switch) had to be ordered, so I was charged for all including the test on Wed, and told the part would be in on Friday. I waited for a call on thursday; none came, sent my second email to service - this was wasn't answered either. So called Friday afternoon at 2, Jason said he would check with parts and call me. he did not. It is now Saturday and still no call or response to my email. I will call on Monday again. Mr. Koji asked if he could text me to communicate and I said yes, but nothing thereafter....I went to get it myself, since it is a manual, and can't be driven by selected staff, and was not told whether it had been sanitized. So I did that myself as well. More

REFUSAL TO REPLACE FAULTY FUEL TANK WHILE OUT OF STATE FUEL FILLER NECK FLAP WAS STUCK SO REFUELING WAS IMPOSSIBLE; SO I DROVE TO THE CLOSEST VW DEALERSHIP(NORTHTOWNE VW IN KANSAS CITY. WHILE OUT OF STATE FUEL FILLER NECK FLAP WAS STUCK SO REFUELING WAS IMPOSSIBLE; SO I DROVE TO THE CLOSEST VW DEALERSHIP(NORTHTOWNE VW IN KANSAS CITY. THEY OPENED FLAP MANUALLY. ON THER INVOICE THEY ADVISED TO TAKE VEHICLE TO LOCAL DEALER FOR FUEL TANK REPLACE MENT. LITHIA VW SAID THEY COULD NOT REPLACE FAULTY FUEL TANK. More

Service people were attentive area was very clean provided me a loner car which was appreciated. Not sure during this time of social distancing why the waiting area is not separated. Thanks. provided me a loner car which was appreciated. Not sure during this time of social distancing why the waiting area is not separated. Thanks. More