Lithia Volkswagen of Des Moines

I came in to have my Beatle detailed , inside and out.The dealership did an excellent job.They made my bug look brand new,it was so pretty.Thank-You so much ! dealership did an excellent job.They made my bug look brand new,it was so pretty.Thank-You so much ! More

Purchase a 2013 Chevy equinox on may 29,20the front window is cracked, suppose to contact me to get fix,TJ never called and left messages to call me but no return call yet. I had it replaced. window is cracked, suppose to contact me to get fix,TJ never called and left messages to call me but no return call yet. I had it replaced. More

Completely different experience when I wasn’t getting a new lease. I bought out my 2017 Passat. Another thing that ticked me off, I was preapproved for a loan through Green State CR. Lithia ran another cre new lease. I bought out my 2017 Passat. Another thing that ticked me off, I was preapproved for a loan through Green State CR. Lithia ran another credit report and an application. Not happy at all. More

Excellence and fast service Very happy with the service. It was fast and efficient. We will be back. We own three VWs. Thank you for the great service it is appreciated. Very happy with the service. It was fast and efficient. We will be back. We own three VWs. Thank you for the great service it is appreciated. More

People have always been nice and helpful. They haven’t tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes tried to oversell and have made polite and reasonable service recommendations. I do have a free oil change package but rarely use it because it takes too long to get an oil change from there compared to other places. So I typically find some place that is more convenient and only go into the dealership if I have a lot of extra time or can get some work done while I wait. More

I was a little upset that there was no coffee dispenser. I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along More

Incredible service. I felt like my individual needs and wants were met promptly. Sales staff and financing were incredibly helpful. I asked for no nonsense and I was not disappointed. wants were met promptly. Sales staff and financing were incredibly helpful. I asked for no nonsense and I was not disappointed. More

Jason was great to work with. He explained everything that was to be done, and communicated everything well through the entire process. He even got the Lithia body shop to come out to look at two items o that was to be done, and communicated everything well through the entire process. He even got the Lithia body shop to come out to look at two items on the Atlas per my request, which is huge as it saves me a trip since I have two little kids. Thank you! More

Incredibly helpful throughout the entire process of car buying and were more than patient dealing with me considering it was my first time buying a car at a dealership. buying and were more than patient dealing with me considering it was my first time buying a car at a dealership. More

No. To Friendly I brought my car in Monday VW said my appointment was at 8 PM at 8:15 finally took my car,I sat and waited finally at about 9 am this guy came and sai I brought my car in Monday VW said my appointment was at 8 PM at 8:15 finally took my car,I sat and waited finally at about 9 am this guy came and said they have to put a tester I guess,which I know does take long (because my son has one) cost me $125.00 (crazy) about 10 am he came and told me what was wrong and it would cost me $560.00 (crazy) I said no I’d trade it in the guy said want me to get you a sales person,I said no in my mind I will go t Toyota they are much friendly over their, I had my son fix it cost $160.00 lot of difference! I love German. but don’t like the rip off to pay for a new building and hate unfriendly people. I went to severely Toyota dealers the last few days everyone greeted me lot talked to me and joked and they loved my dog. $560.00 -160.00 _______ $400.00. SAVED More