Lithia Volkswagen of Des Moines

Easy used car purchase I worked with Zachary, Samuel, and Jeremy. They were great. Extremely knowledgeable about the financing and options. None of them were pushy or tried I worked with Zachary, Samuel, and Jeremy. They were great. Extremely knowledgeable about the financing and options. None of them were pushy or tried to get me to buy extra options. More

Great experience My wife and I enjoyed our experience with purchasing our new Arteon. Everyone at the dealership was friendly and accommodating. We'll recommend Lith My wife and I enjoyed our experience with purchasing our new Arteon. Everyone at the dealership was friendly and accommodating. We'll recommend Lithia to our friends. More

When I first arrived the consultant wouldn't even look at me when he was speaking to me He then complained because I asked for a diagnosis for a check engine light. I explained it had just happened the nig me when he was speaking to me He then complained because I asked for a diagnosis for a check engine light. I explained it had just happened the night before. After we were seated, he walked over to stand behind me to ask my name and number. I honestly couldn't believe how I was being treated. The service department found time to diagnose the problem. Then had the nerve to estimate the problem for more the $5000. When the consultant delivered this information, he found the decency to actually look at me. I will not be returning to Lithia. I have recently found another establishment in dsm that will fix the car for almost $4000 less than Lithia. It is shameful the prices they charge. I am not sure if the consultant was having a bad day, treated me differently because I am a woman, or if that is how he does business. I believe a customer should be treated with respect no matter the situation or the amount they are spending. More

Extremely Disappointed had Additional Issues Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a rece Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a recent request for submission of a review and actually planned to reach out to you anyway, so we found that timely. We picked up our 1979 VW convertible bug Wednesday night. Your service department had our vehicle approximately 1 month. I should say that we had always hoped to have an antique bug and perhaps new bug so we were hopefully at establishing a relationship with your dealership. For this reason, we decided to get our antique bug serviced at the dealership knowing that the bill might be slightly larger than if we went to a private mechanic. However, although our thinking was that a VW dealership would be more in tune and able to diagnose an issue we found that your dealership took much longer to diagnose the issue and find the parts than previous mechanic we have utilized to service the bug. In addition, on Wednesday night, we parked the bug and then on Thursday after work thought we would take it for a spin to celebrate getting it back. When we went to the garage and started it we found (1) it ran very rough and when we opened the engine compartment there was a hose not connected and just laying there which looks ripped, (2) a large oil leak on the floor which was not occurring when we left it at your dealership a month ago and (3) the exterior of the bug (body and paint) was in good condition but there are scratches down the door it appears to be from a cat or racoon with a paw print. I am not aware of where you stored our car or how you envision your service department to be delivering the cars mechanically and aesthetically but this was very dissatisfactory in our opinion. More

I am 100% satisfied with all my experiences with the folks at Lithia! I knew exactly what I was shopping for and every hing has been hassle free folks at Lithia! I knew exactly what I was shopping for and every hing has been hassle free More

I was sold a used car and it didn't last me more then a week I took it back and they took car of me and got me into some thing way better week I took it back and they took car of me and got me into some thing way better More

Our salesperson was pretty good but the finance manager was great. Thankfully he didn’t high pressure extended warranty. Very grateful for that! I’m loving my Tiguan! was great. Thankfully he didn’t high pressure extended warranty. Very grateful for that! I’m loving my Tiguan! More

Great dealership! Got a great deal on my brand new VW! We will definitely consider Lithia VW when purchasing our next vehicle. Thank you for everything! will definitely consider Lithia VW when purchasing our next vehicle. Thank you for everything! More

Resolved warranty issue quickly. Great friendly service. Loved the purchase experience of my Atlas. Service department always gets me a loaner vehicle to use. Convenient hours. Loved the purchase experience of my Atlas. Service department always gets me a loaner vehicle to use. Convenient hours. More

Overall Good I just want to say, everyone was very nice and great to work with, the experience was seamless, and I love my car. Justine was delightful and went abo I just want to say, everyone was very nice and great to work with, the experience was seamless, and I love my car. Justine was delightful and went above and beyond driving my old car home for me, and Dwayne was super friendly and great at explaining details. However, two big complaints: First, NO MASKS? Dwayne wore one and even offered to wear a shield or put up plexiglass if we preferred (awesome), but I saw no one else on sales floor wearing one. Given the current recommendations from the CDC and our local public health experts, this is unacceptable. Any of your sales people could be an asymptomatic COVID carrier and unknowingly passing this disease along to a customer. It is impossible to be 6 feet away from a car salesperson, either at a desk or during a test drive, so masks should be mandatory. Period. My parents recently bought a car from the Toyota dealership in Iowa City and said everyone was masked there. If you are a good sales person, wearing a mask will not make it harder for you to sell a car. Instead, the lack of masks made me feel uncomfortable the entire time I was there. And, my second complaint: When I reviewed the numbers with Justine and accepted the terms and went back to meet with Dwayne, they'd changed A LOT -- he'd printed everything with an extended warranty added, and very quickly glossed over the substantial amount of money I'd be paying over the term of the loan for this extra coverage. Instead, he breezed through saying it would be just $15 a month; I paused him for a second and tried to do the math on how much that would be overall, and instead of OFFERING that total for me, he just hurried the conversation along. This felt like a bait and switch. I have no problem being offered a warranty (I kept it!) -- but it should be an honest up-front offer, not a sneaky opt-out, and it should be explained thoroughly and clearly, with all numbers visible from the start. This was a bait and switch, and it left me with a squeamish feeling, like I'd been duped. Not cool, especially since I liked him very much and appreciated how clearly he answered other questions I asked. None of this would stop me from recommending Lithia, but both are things I woudl definitely tell someone about, before I recommended you. More