Lithia Volkswagen of Des Moines

Great Service! Brian was great and got me exactly what I asked for and was looking for. I got to take home the most beautiful 2020 Tiguan for a price I could afford! Dwayne was also fantastic in working wit asked for and was looking for. I got to take home the most beautiful 2020 Tiguan for a price I could afford! Dwayne was also fantastic in working with me in the paperwork processing! More

Every person was very nice and helpful. The work that needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the c needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the cost upfront. I have bought or leased my last four cars from Lithia. Thank you More

Every time we take the car in for something there is always something wrong with it after we get home. Example: took in for tire rotation, get home and the tire pressure light is on so we have to drive always something wrong with it after we get home. Example: took in for tire rotation, get home and the tire pressure light is on so we have to drive back ( 30 minute drive by the way). After that drive we get home and one of the turn signals isn’t working, drive back again. We are now driving at night and noticed there are no dome lights, so now we will need to contact you again, so frustrating. Just once we would like to pickup our car with everything working. Thank you for this consideration. More

Zack was fantastic and efficient in the trade in of our RAM for a new Jetta. We had a great experience at this dealership and will definitely buy here again! RAM for a new Jetta. We had a great experience at this dealership and will definitely buy here again! More

Another month yet another service manager. Also didn’t do what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and turning around. I guess I’ll just finish the job myself. More

I believe I was lied to. I was total that VW 0% financing was only available for the MSRP. I was stuck at Lithia, literally, and was taken advantage of, no longer stuck at their dealership, friends and famil was only available for the MSRP. I was stuck at Lithia, literally, and was taken advantage of, no longer stuck at their dealership, friends and family told me that was false. I was moving my daughter to CA from NYC for college when our Passat’s ventilation system failed. they took advantage to two women from out of state. Why did Dwayne run me through 6 financing companies when I qualified for VW 0% credit? Did he get paid something from the other 5? I user to work at Filene’s and got something for everyone app I brought. I am recently divorced and have been rebuilding my credit for years. This SOB hurt that score. They also included some interior care package for $ 899 without offering it to me first. Thank God I read the paperwork and refused it. More

Pleasure to deal with great buying experience. George Meza was extremely helpful and knowledgeable. Mercy was great in help financing and went out of her way to find a great rate. Meza was extremely helpful and knowledgeable. Mercy was great in help financing and went out of her way to find a great rate. More

I have purchased multiple vehicles over the years. This is the first SUV. We plan to keep coming back as we can buy with confidence at this dealership. The sales and service departments all aim to please is the first SUV. We plan to keep coming back as we can buy with confidence at this dealership. The sales and service departments all aim to please. Very friendly and helpful people work at Lithia VW. More