Lithia Volkswagen of Des Moines

Terrible experience and service. Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they t Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they then charged us. Worst experience I have ever had with a car dealership. More

Very friendly, pleasant and good to work with. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. More

My service advisor Emrah usually gets me in real quick and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. More

Great customer service. Oil service was quick, as expected, and staff was nice and accommodating. Oil service was quick, as expected, and staff was nice and accommodating. More

An amazing experience. Christian was amazing to work with. Everything went perfect and we are happy! Christian was amazing to work with. Everything went perfect and we are happy! More

Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks I’m completely satisfied with the work done on my Tiguan. Thanks More

Although woefully understaffed on a weekend (who isn't these days?), the dealers and managers were helpful, accommodating, followed up on questions, and were courteous hosts. these days?), the dealers and managers were helpful, accommodating, followed up on questions, and were courteous hosts. More

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY! More

Never come here for service. On two different occasions I dropped off my car for service at 7:00 am and nothing was done by 4 pm. Stay away from this dealership. On two different occasions I dropped off my car for service at 7:00 am and nothing was done by 4 pm. Stay away from this dealership. More

Jontay could not have handled the appointment any better. He was efficient, kept me informed, and most of all was considerate and respectful of MY time. He was efficient, kept me informed, and most of all was considerate and respectful of MY time. More