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Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,726 reviews
October 05, 2020
We bought a car from them in July w new brakes they promised us or so our salesman Zach said.Well when my brake ware light came on and after having a mechanic look at it, we were told we had 10 percent promised us or so our salesman Zach said.Well when my brake ware light came on and after having a mechanic look at it, we were told we had 10 percent pads left... called Lithia they didn’t believe us so we went in to have them check it... our pads we’re at 3mm... didn’t apologize for their mistake or offer to replace for free.... only to order the parts and change them for their cost. Service guy acted like he couldn’t take to the sales guy to see what he mentioned when we bought it. We had to go to corporate for someone to even call us back. Very poor customer service and skeezy salesmen... More
by Brookefranzen
Employees Worked With
Dwayne Hill, Jeremy Lester, Zachary Klabunde
October 03, 2020
Staffs are easy to work with. Fast and efficient to get the business done. Finance employee is very easy and flexible to accept payment that is most convenient to customer the business done. Finance employee is very easy and flexible to accept payment that is most convenient to customer More
by VICTORHCY222
Verified CustomerEmployees Worked With
Ron Anderko, Jeremy Lester, Justine Trijeque
October 03, 2020
Faris did a great job helping us find an Atlas in our price range. We were in a time crunch when we picked up the car and everyone worked together to get us out the door fast! price range. We were in a time crunch when we picked up the car and everyone worked together to get us out the door fast! More
by Reyes.kellie
Employees Worked With
Faris Kudumovic
October 02, 2020
All in all, I would buy from here again. It is a bit misleading to advertise certain pricing, yet offer significantly different pricing when taking advantage of 0.0 APR. In all fairness, it‘s all there misleading to advertise certain pricing, yet offer significantly different pricing when taking advantage of 0.0 APR. In all fairness, it‘s all there and accurate. Consumers just appreciate total transparency these days over fine print, and it speaks to a slightly moe forthright business practice to transition into a straight forward pricing modal. More
by Dubs12
Employees Worked With
Jeremy Lester, Alex Henson
October 02, 2020
Service was great and enjoyed looking at the new Atlas. Always enjoy the staff and atmosphere of the Lithia dealership! Thank you for your great service. Always enjoy the staff and atmosphere of the Lithia dealership! Thank you for your great service. More
by OTTOTOOT77
October 01, 2020
Great service and quick getting the car in. Knowledgeable and professional. Shuttle service a bonus. Polite and friendly on phone and in person. Thank you. and professional. Shuttle service a bonus. Polite and friendly on phone and in person. Thank you. More
by KITTYKIENTOFF
September 30, 2020
Great experience. Got the price I wanted. Will certainly recommend this dealership to anyone that’s looking for a new or used car. Very professional recommend this dealership to anyone that’s looking for a new or used car. Very professional More
by Jeremy
Employees Worked With
Dwayne Hill, Majid Garibovic, Faris Kudumovic
September 30, 2020
Came in because my car was overheating. We were on our way cross country. They did not find a cause of the problem, or a leak. The problem continued during the drive and i will need another VW dealershi way cross country. They did not find a cause of the problem, or a leak. The problem continued during the drive and i will need another VW dealership to figure it out. People we nice and they did not charge me for looking at the car. More
by MWSEFRANEK
Employees Worked With
I dont know names
September 30, 2020
Stopped in at the Express Service for an oil change. Finished in 40 minutes after being told by the gal who asked "what brought me in", that it would be 2 hours. Pleasantly suprised! Finished in 40 minutes after being told by the gal who asked "what brought me in", that it would be 2 hours. Pleasantly suprised! More
by foodandyou
Employees Worked With
I did not get any of the employee names.
September 29, 2020
We were overcharged for an oil change that we had a coupon for. There was a lot of confusion about what we should pay. In the end we paid a lot more that the coupon said we should. I also requested coupon for. There was a lot of confusion about what we should pay. In the end we paid a lot more that the coupon said we should. I also requested that if be fixed and I never heard anything back. 10-14: Reviewed items over the phone, they seemed interested in following up on the issues we had. Gave me an additional coupon to use next time. Hopefully everything is smoother next time. More
by SEAN.SOYER
Employees Worked With
