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Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,726 reviews
November 02, 2020
Farris went above and beyond! Really appreciate him going to all lengths to find the exact car we wanted and was willing to personally deliver to our house 4 hours away! to all lengths to find the exact car we wanted and was willing to personally deliver to our house 4 hours away! More
by cskroon
Employees Worked With
Faris Kudumovic
November 02, 2020
Faris, the salesperson, was great. Very friendly and answered all of my questions. However, when we got to finance, we spotted an issue with the paperwork and tried to get around reprinting it saying it answered all of my questions. However, when we got to finance, we spotted an issue with the paperwork and tried to get around reprinting it saying it would take a long time. That was disappointing. More
by Megan Carmichael
Employees Worked With
Solomon, Dwayne , Faris Kudumovic
November 01, 2020
AJ was awesome to work with. 100% transparent, willing to do what it took to make us happy, ability to explain the numerous features and points of our new vehicle and extremely down to earth. We appreciate y do what it took to make us happy, ability to explain the numerous features and points of our new vehicle and extremely down to earth. We appreciate your “customer first” mentality AJ! Excellent sales experience with AJ and Lithia VW! More
by Brett and Sarah F
Employees Worked With
Dwayne Hill, AJ Highsmith
October 31, 2020
Personnel in the dealership were both professional and friendly. Dane handled my vehicle trade-in and purchase, with reassuring updates through an issue that arose during the test drive of the purchased v friendly. Dane handled my vehicle trade-in and purchase, with reassuring updates through an issue that arose during the test drive of the purchased vehicle. It was fixed within a couple of days, and I’m the happy owner of a new-to-me vehicle. More
by Nick W.
Verified CustomerEmployees Worked With
Dane Larsen
October 30, 2020
Faris listened and help me weigh all my options! He was amazing to work with. I have been recommending to all my friends and family to come to you guys for any car needs. Thank you for working with me! amazing to work with. I have been recommending to all my friends and family to come to you guys for any car needs. Thank you for working with me! More
by Millerwes162
Employees Worked With
Faris Kudumovic
October 28, 2020
I had an appointment and they told me it would take a couple hours. They had me out of there within 45 minutes. Everyone was friendly and helpful! couple hours. They had me out of there within 45 minutes. Everyone was friendly and helpful! More
by plsmith
Employees Worked With
I don't know the name
October 27, 2020
Linda, the Service Manager treated me like I was family even though I had never met her. Followed up without fail & provided Quick Easy Set Up of a tow of my VW Jetta & then the service work was completed even though I had never met her. Followed up without fail & provided Quick Easy Set Up of a tow of my VW Jetta & then the service work was completed very quickly. Exception Group of people at Lithia from my perspective. More
by Stunner
Employees Worked With
October 27, 2020
Overall an acceptable rating. I will try the service department and see how they communicate. The salesperson was knowledgeable on product. Attentive in buying process and inattentive after the sale con department and see how they communicate. The salesperson was knowledgeable on product. Attentive in buying process and inattentive after the sale contact. I will look for another person to connect with. The parts department was very helpful in finding a part for me that I had to replace as it was not replaced prior to delivery. They also assisted me in it's installation. I believe it took an exceptionally long time to complete the paperwork. More
by RONTAYLOR1
Employees Worked With
Other Employees :
Dwayne Hill, Ron Anderko, Jeremy Lester, AJ Highsmith
October 24, 2020
Probably the worst experience I have had when it comes to trying to buy a car. Salesman was nice enough but really didn’t listen much to anything I was actually saying. Car values were way off both on the trying to buy a car. Salesman was nice enough but really didn’t listen much to anything I was actually saying. Car values were way off both on the car I was trying to buy as well as the trade compared to comparable offerings in the area. This was the one I really wanted so I gave them a shot. Hit my trade at half of the comparable offers from other dealers which was well below what avg trade is....all this in a market where trade values are much higher than avg with the used car market at an all time high. Sadly all the negatives I have heard about Lithia came true for me also...was hoping for a much more fair and equitable buying process. One and done for me...won’t be back again! Terrible! More
by Amazed
Employees Worked With
Alex Henson
October 22, 2020
Worse dealer service that I have experienced in over 20 years. Service Rep threw a stack of paper at me and then spent over 10 minutes to find my car while I waited. Once I got home and went through the years. Service Rep threw a stack of paper at me and then spent over 10 minutes to find my car while I waited. Once I got home and went through the paper work I discovered that I had an oil leak. If I had been told this, I would have set up an appointment at that time. Additionally, I had a lot of questions about recommended services. First time in my memory that I was not given the opportunity to discuss work and recommendations when I picked up my vehicle. More
by GREGNORRIS
Employees Worked With
