Lithia Volkswagen of Des Moines

Extremely poor sales experience and recent service visit in which service tech spilled oil all over engine of a car slightly a year old, and let me take it home . In garage with smoke pouring out of hood an in which service tech spilled oil all over engine of a car slightly a year old, and let me take it home . In garage with smoke pouring out of hood and oil dripping on floor .Had to drive back next morning to get checked and oil cleaned off. Still has oil burning off engine manifold and no one has contacted me even when pictures and text message was sent to service manager. This dealership shows they could care less about customer satisfaction by their actions. Unfortunately we are stuck using them for warranty and oil change service. More

Service center was very helpful and pleasant. I also spoke with a helpful sales person named Dane who was very helpful and pleasant. I prefer to talk with someone other than my original salesman. Not re spoke with a helpful sales person named Dane who was very helpful and pleasant. I prefer to talk with someone other than my original salesman. Not real pleased with his during and after the sale experience. More

Great service. Works relentlessly to get me the deal I needed! Very responsive with communication even after the sale! Only introduced me to vehicles with that met my requirements. needed! Very responsive with communication even after the sale! Only introduced me to vehicles with that met my requirements. More

Thanks Lithia for an excellent sales experience! They had the Atlas with just the specs we were looking for, and Justine was excellent to work with even though we were buying the car from out of state! She e the Atlas with just the specs we were looking for, and Justine was excellent to work with even though we were buying the car from out of state! She even drove our Atlas 5 hours to Chicago on a Friday night to get the vehicle to us! More

This was our first time to this dealership. Sam, our salesman, was friendly, helpful, and great to work with. Jeremy (thank you) was so helpful as was Makaila. When we left, we had a beautiful, clean ve salesman, was friendly, helpful, and great to work with. Jeremy (thank you) was so helpful as was Makaila. When we left, we had a beautiful, clean vehicle, and a full tank of gas. Thank you all so much! More

Always been treated well! Just bought my second car from there. Brian Braak is an excellent salesman and always looks for the best things for me. there. Brian Braak is an excellent salesman and always looks for the best things for me. More

First class dealership offering great inventory, very well informed salesman, Brian Braak, made the process simple, fair and quick. Brian explained all the details of the Audi suggesting all season mats well informed salesman, Brian Braak, made the process simple, fair and quick. Brian explained all the details of the Audi suggesting all season mats which should be in every car More

Its been 4 months still havent found my 2nd set of keys for my new arteon. Was told it would be 365 bucks. How you lose a spare key anyways! for my new arteon. Was told it would be 365 bucks. How you lose a spare key anyways! More

They did a fine job. I am having a difficult job submitting this review. Why? Please take this ! Does it HAVE to be twenty five words? submitting this review. Why? Please take this ! Does it HAVE to be twenty five words? More

They all worked together as a team giving great customer service and sealing the deal quickly and efficiently. I would recommend buying a vehicle from them. Zach was very helpful. service and sealing the deal quickly and efficiently. I would recommend buying a vehicle from them. Zach was very helpful. More