Lithia Volkswagen of Des Moines

They changed my oil as agreed but suggested $4000 in maintenance that was absolute BS I have to type 25 words for this to go through. maintenance that was absolute BS I have to type 25 words for this to go through. More

Zach was a pleasure to work with and made our car buying experience beyond exceptional. I would recommend him to anyone looking to buy a car! experience beyond exceptional. I would recommend him to anyone looking to buy a car! More

Very pleased with the vehicle and how pleasant the sales and finance were. The service department has been wonderful, they keep their word. When they say it will only take and hour, they follow through with and finance were. The service department has been wonderful, they keep their word. When they say it will only take and hour, they follow through with that and it really was only an hour. More

The dealership provided a great service. When vehicle was brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. More

Wonderful sales experience. Above and beyond service. Zach was not pushy and worked well with us. Look forward to buying another car from this team Zach was not pushy and worked well with us. Look forward to buying another car from this team More

Found a McDonalds cup ,sunglasses and mask in car. Didn’t like the f@ct someone took our car out for lunch and then left their trash in the car like the f@ct someone took our car out for lunch and then left their trash in the car More

I am very happy with the service I received with my last visit. They fit me in immediately and finished the same day. I trust them with my car. visit. They fit me in immediately and finished the same day. I trust them with my car. More

Nice and friendly. I really appreciated Zach taking the time to answer my questions while I waited for my car. He was very patient with me and really explained the end of lease options. time to answer my questions while I waited for my car. He was very patient with me and really explained the end of lease options. More

I can’t say anything to promising cuz it’s been two and half weeks and my car is still not fixed! No one called me I have to call you and haven’t had the nicest person to talk with! half weeks and my car is still not fixed! No one called me I have to call you and haven’t had the nicest person to talk with! More

Extremely poor sales experience and recent service visit in which service tech spilled oil all over engine of a car slightly a year old, and let me take it home . In garage with smoke pouring out of hood an in which service tech spilled oil all over engine of a car slightly a year old, and let me take it home . In garage with smoke pouring out of hood and oil dripping on floor .Had to drive back next morning to get checked and oil cleaned off. Still has oil burning off engine manifold and no one has contacted me even when pictures and text message was sent to service manager. This dealership shows they could care less about customer satisfaction by their actions. Unfortunately we are stuck using them for warranty and oil change service. More