Lithia Volkswagen of Des Moines

Service team had an old phone number to contact me, my mistake. When I called for a update and requested a shuttle pick up, I provided my new number. Service rep said no problem. Never heard another word. mistake. When I called for a update and requested a shuttle pick up, I provided my new number. Service rep said no problem. Never heard another word. No call from the shuttle driver, nothing from the service tech. Found a ride before they closed for the night to pick up my car, service team had left for the night 30 min prior. If my purchase contract didn't have free oil changes, I'd start looking elsewhere. More

This was my first time taking my vehicle to this location, as I just moved to Iowa recently. I took my vehicle in for its first oil change and had some brake questions. Kevin was great! He asked lot location, as I just moved to Iowa recently. I took my vehicle in for its first oil change and had some brake questions. Kevin was great! He asked lots of questions to get a better understanding and then I was in and out the day of my appointment. It’s good to know that my vehicle and I are in good hands here in Iowa! More

This is my second vehicle i have gotten from Lithia Volkswagen. It always been a great experience. I will always recommend Lithia Volkswagen to anyone looking for a car. Volkswagen. It always been a great experience. I will always recommend Lithia Volkswagen to anyone looking for a car. More

Hello, my name is Trent. I worked with Faris via text about a jeep you had available. unfortunately we were not able to make a deal due to my wife finding a vehicle closer to home. Happy wife happy life about a jeep you had available. unfortunately we were not able to make a deal due to my wife finding a vehicle closer to home. Happy wife happy life! but the service was excellent. He was prompt thorough and patient with a abundant amount of questions that my wife had. I would recommend him as a sales person to anyone I know in that area of the country! We appreciate your time and we will certainly keep an eye on your lot if we have any vehicle needs in the future ! 5 star service. Thank you! More

Faris has great customer service. Went above and beyond in the sales process and put me in a vehicle for a great deal! Highly recommended. in the sales process and put me in a vehicle for a great deal! Highly recommended. More

Poor communication. Quotes were very misleading. Sales manager said vehicle discount could not be given if I paid cash. Then said if I financed at websites advertised rate of .9% then vehicle discount co manager said vehicle discount could not be given if I paid cash. Then said if I financed at websites advertised rate of .9% then vehicle discount couldn’t be give there. Can’t make this up. More

Awesome service! Salesmen Alex Henson was honest, helpful, and made the overall deal smooth and enjoyable. Vehicle has been great and would gladly return for another purchase. helpful, and made the overall deal smooth and enjoyable. Vehicle has been great and would gladly return for another purchase. More

Absolutely wonderful experience! Very professional, courteous, and friendly. Extremely impressed! Thank you for also working us in during COVID-19. Stay safe and thank you for your services! courteous, and friendly. Extremely impressed! Thank you for also working us in during COVID-19. Stay safe and thank you for your services! More

If anyone is looking to buy or lease, Brian Braak is the salesman to work with! I leased a Jetta, decided to buy it after the lease ended. Both processes were easy and did not take long at all. Brian is not salesman to work with! I leased a Jetta, decided to buy it after the lease ended. Both processes were easy and did not take long at all. Brian is not the typical salesman, he does not pressure you or push you into purchasing a new vehicle. He listens and is honest. I am a huge fan of VW's, and will continue to work with Brian every time I want a new VW. More

I was in for my 50,000 mile service with tire rotation. I had scheduled an appointment and everything was done in about an hour and a half. Philip was friendly and helpful. I have confidence our Passat is w had scheduled an appointment and everything was done in about an hour and a half. Philip was friendly and helpful. I have confidence our Passat is well cared for here. More