Lithia Volkswagen of Des Moines

The best experience in sales department employees are great.In management department Ron did everything possible for me so I would buy the car.He did great job! great.In management department Ron did everything possible for me so I would buy the car.He did great job! More

I am a return customer to VW, I picked out Zach. He was least, listened, didn't try to up sale me on something I couldn't afford. He found the car for me with the items I wanted - and a color that suited m least, listened, didn't try to up sale me on something I couldn't afford. He found the car for me with the items I wanted - and a color that suited me. I had not planned to trade in but it just worked out. Thank you Zachary More

From out of town, and Linda took care of everything! She was informative, friendly, and helpful in completing my service remotely. Will definitely rely on Lithia if I'm ever in need in Des Moines! was informative, friendly, and helpful in completing my service remotely. Will definitely rely on Lithia if I'm ever in need in Des Moines! More

Excellent customer service,Everyone was very friendly !! From test drive to purchase took less than 90-minutes.Great bumper to bumper warranty too !!! Will purchase from them again. From test drive to purchase took less than 90-minutes.Great bumper to bumper warranty too !!! Will purchase from them again. More

Jason was awesome needed a loaner there was a problem with the extended warranty that he took care of and I believe that was the delay in getting car back. with the extended warranty that he took care of and I believe that was the delay in getting car back. More

Zachary kept an open line of communication. The vehicle we actually wanted to see and we're scheduled to see ended up needing maintenance and he let me know ahead of the appointment to save me a trip and f we actually wanted to see and we're scheduled to see ended up needing maintenance and he let me know ahead of the appointment to save me a trip and find out it wasn't there. But since he was also willing to provide other options and had a good line of communication we went and looked at the other option. We ended up getting a different vehicle than originally planned but I think it was the best choice for my family. He helped move things from my old car to the new. He was friendly. I forgot a couple of discs in my old vehicle and I contacted him and he told me he would grab them and have them for me when I went to pick up the spare key. More

Made it very easy, and friendly staff!! Very knowledgeable! Took us through everything, explained everything, got us the best interest. Made us feel great about our purchase! knowledgeable! Took us through everything, explained everything, got us the best interest. Made us feel great about our purchase! More

Everyone I spoke to at the dealership was very friendly, and I was able to get both a sale and a trade in done in one visit. and I was able to get both a sale and a trade in done in one visit. More

They did a great job with my 2019 Jetta I had no problems when I got it back from them doing an oil change and checking my breaks. when I got it back from them doing an oil change and checking my breaks. More

Zach was very relaxed and helpful. We spoke with him maybe 6 months prior. He just asked for our thoughts on the vehicle as we weren’t looking to purchase. Eventually we came back and he was able to hel maybe 6 months prior. He just asked for our thoughts on the vehicle as we weren’t looking to purchase. Eventually we came back and he was able to help us out. Thanks Zach! Additionally, we worked with Dwayne to get out paperwork figured out. He was very kind, funny, and helped to make it a smooth process. Thanks again to you both! More