Lithia Volkswagen of Des Moines

From start to finish, Faris and the rest of the team were professional and courteous. They made the process of leasing my new Atlas very easy and enjoyable! professional and courteous. They made the process of leasing my new Atlas very easy and enjoyable! More

Faris was excellent to work with during the process of purchasing a new vehicle. He is the reason I went with a VW and the reason I came back to VW of Des Moines rather than buying elsewhere. Pressure was purchasing a new vehicle. He is the reason I went with a VW and the reason I came back to VW of Des Moines rather than buying elsewhere. Pressure was low, he knows every detail about the vehicles, and he remains transparent. He was attentive to my requests and went above and beyond in making sure I had everything I wanted in my new car. I will definitely buy my next car from Faris. He made a painstaking process fun! More

I was really pleased with the service of oil change on my Tiguan this time. Some details was really amazing, like making it without any delays and giving to me a coupon for washing my car! Tiguan this time. Some details was really amazing, like making it without any delays and giving to me a coupon for washing my car! More

Great experience with the warranty work on my car. Had to reschedule because of the weather but it was no problem. Very friendly staff. I recommend. reschedule because of the weather but it was no problem. Very friendly staff. I recommend. More

Sam was great to work with. Explained new car features and was very knowledgeable. He earned our future business. Our service in the past has been lackluster but Sam earns 5 stars and was very knowledgeable. He earned our future business. Our service in the past has been lackluster but Sam earns 5 stars More

Amazing car buying experience! Really listened to my needs and made it work for everyone! Great sales staff and management, definitely recommend coming here if your looking for your next vehicle! needs and made it work for everyone! Great sales staff and management, definitely recommend coming here if your looking for your next vehicle! More

The car have no spare key bad rear tires I had drive the car for less than half day Wong let me switch for new car for less than half day Wong let me switch for new More

I will never buy another vehicle from a Lithia dealership ever again because of this location. I'm purposely paying my vehicle off faster so I can have more equity to trade it in at a different dealership ju ever again because of this location. I'm purposely paying my vehicle off faster so I can have more equity to trade it in at a different dealership just so I don't have to go here anymore. Driving test was terrible, salesmen wouldn't let me take in on the freeway, basically a straight line up and back. Buying experience was awful and salesman wouldn't budge on price (it was on the high side or bluebook) even though the vehicle (a CPO) had damage and needed new tires. The check sheet they give you to show everything was inspected wasn't even filled out. (This is when I should have walked out but, had no vehicle to leave in as mine was totaled hence the new car) Then when I submitted my poor review/survey the salesman called me on my personal cell ,while I was at work and berated me for giving him a poor review. Anytime I try to set an appointment for service no one answers the phone and I have to wait 2+ days for a callback or call in through the day to try and catch someone. When an appointment is finally made it takes far longer than it should... Oil changes should not take 2 hours. Avoid this place at all cost and take your money elsewhere, before you get trapped with this place being the only one around that can service your vehicle under warranty. More

Majid was awesome in helping us purchase our vehicle. Very knowledgeable and willing to work around some issues that we had come up. Great service! Very knowledgeable and willing to work around some issues that we had come up. Great service! More

Great service. Easy to work with Kevin, who advised of several areas of attention that I needed to be made aware of. Good job Lithia! several areas of attention that I needed to be made aware of. Good job Lithia! More