Lithia Volkswagen of Des Moines

Having moved back here from Washington state, I’m very pleased to have found this place for my Jetta’s upkeep. Kevin was super helpful and a pleasure to deal with. pleased to have found this place for my Jetta’s upkeep. Kevin was super helpful and a pleasure to deal with. More

Pleased with my purchase. Love my new car. It was a busy Sat. I had to ask someone to test drive because everyone was busy. They quickly brought car up. Sales and financing went smoothly. My only c busy Sat. I had to ask someone to test drive because everyone was busy. They quickly brought car up. Sales and financing went smoothly. My only complaint is that the car had some finger smudges and other areas that needed to be wiped down before I drove it home. More

Sales and finance staff are incredibly knowledgeable and helpful. They were great with communication and explanations of the process. It was a pleasure to work with them. helpful. They were great with communication and explanations of the process. It was a pleasure to work with them. More

3rd time leasing and was by far the best service we had. Listened to what we wanted and we were out of there in about an hour. Listened to what we wanted and we were out of there in about an hour. More

Amazing experience! Very professional and accommodating! Mercy Mickelson was amazing! Had most of the paperwork ready for us when we got there! Will definitely recommend to friends! Mercy Mickelson was amazing! Had most of the paperwork ready for us when we got there! Will definitely recommend to friends! More

This dealership and staff is amazing I was a out of state purchaser and the sales and finance team handled it like pros no stress purchaser and the sales and finance team handled it like pros no stress More

I reached out to Ron, via email, detailing my poor experience, no response. This isn’t surprising since we also left him a voice mail, which he never bothered to return either. I want to make everyo experience, no response. This isn’t surprising since we also left him a voice mail, which he never bothered to return either. I want to make everyone aware that when you purchase a car from Lithia, they add on a 1200.00 “coat protection “ fee. This is on top of the price of your car. They also add in about 1,000 for “gap insurance “ , which should always be optional. So, plan for them to screw you out of about 3,000 when you shop here. We argued with them about the coat protection, but it was never taken off. I really wish I had walked away and not signed anything. After I purchased the car, I took it back in the following Monday as the entertainment module was glitchy. They kept the car for 5 days, and spent every day calling me and questioning if something was even wrong with it. Turns out, after I took the car to Ford, it needed a new module. Lithia did pay for the repair, but why did I have to spend 5 days arguing with them about it? Poor experience all around, I will never go back. Shady business. More

Faris did everything he could to ensure that he found me a car that I was able to get approved for that met my likes and requirements! a car that I was able to get approved for that met my likes and requirements! More

im happy to get a car at company very friendly the agent there and also the manager thank u soo much to this company good bless you there and also the manager thank u soo much to this company good bless you More

Faris was very knowledgeable and made the purchase easy and smooth. He explained all the features of the car before the test drive and answered all our questions. and smooth. He explained all the features of the car before the test drive and answered all our questions. More