Lithia Volkswagen of Des Moines

Good service, thoughtful service manager. I was in/out in good time. Although I did see some cleaning protocols in place, I was DISMAYED that most people were not wearing masks. That's unacceptable. I'm very good time. Although I did see some cleaning protocols in place, I was DISMAYED that most people were not wearing masks. That's unacceptable. I'm very glad I won't need scheduled service for a year and I might go elsewhere if something on my buggy breaks before that. More

Very nice and accommodating. Loved the idea of a free car wash! Didn’t have my car done the same day but gave me a loaner. Thanks wash! Didn’t have my car done the same day but gave me a loaner. Thanks More

The company was courteous and friendly and they seem to care about the customers they were serving and they showed exceptional service and care for customer care about the customers they were serving and they showed exceptional service and care for customer More

Pretty good experience. It was nice to not have to come in to get this done and the patience of Zach while we were getting down right rates and price was much appreciated. Also appreciate the drop off of t in to get this done and the patience of Zach while we were getting down right rates and price was much appreciated. Also appreciate the drop off of the car, thank you! More

We were very happy with Majid’s knowledge and customer service when we purchased our VW Atlas. The rest of the staff at the Lithia VW dealership in Des Moines was excellent, as well. service when we purchased our VW Atlas. The rest of the staff at the Lithia VW dealership in Des Moines was excellent, as well. More

The staff was friendly, detailed and helpful. I am also very happy with the vehicle itself and the whole experience was great and made me feel comfortable. very happy with the vehicle itself and the whole experience was great and made me feel comfortable. More

I was charged $125 for diagnosis, and I need it to be refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing m refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing me that engine light is on or transmission light is on does not help me as I can see that information on my own display itself and I can also see the warning for VDC off/slip on my display itself and then letting me know to go infiniti dealer for full diagnosis. I should have been informed before that you cannot perform full and detailed diagnosis. When I dropped my car for service I did mentioned the service officer of the warning signs. Please refund the amount in full. Thank you, Syed More

Still haven’t got my garage door opener from them. Also detailing was lousy and the free fill up didn’t happen ..called about the door opener 30 minutes out of town detailing was lousy and the free fill up didn’t happen ..called about the door opener 30 minutes out of town More

Great service visit !!! Needed some warranty work done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! More

I had a great experience with Lithia which resulted in my leasing a VW Jetta. Everyone I spoke with treated me very well and were not pushy in any way. My friend Linda Horner encouraged me to visit Lithia be leasing a VW Jetta. Everyone I spoke with treated me very well and were not pushy in any way. My friend Linda Horner encouraged me to visit Lithia because she had dealt with Brian for several years and I feel she should receive a thank you for her recommendation as I probably would not have come to the dealer, otherwise. I spoke initially with Brian but Brenden was my salesperson when I went back the second time. He was so easy to deal with, so helpful explaining the benefits in the car and, overall, a great young man. More