Lithia Volkswagen of Des Moines

Friendly service, more than willing to accommodate the customers. Was able to get financing to get the car I wanted. I appreciate them taking to time to fix the issue with the car since I was unable to te customers. Was able to get financing to get the car I wanted. I appreciate them taking to time to fix the issue with the car since I was unable to test drive due to a missing key. More

It was a clean place with friendly people. Our sales and service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! More

I sincerely appreciate that I am no longer pressured to piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshie piay for small services I don’t really have to have. I am still upset that a few years back I told the service department I didn’t want new windshield wipers but they put them on anyway and I had to pay for them. I am pleased that kind of service has stopped. More

Phil and Tyler were great! Had my GTI's sunroof bezel crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professiona crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professional as a manager. More

Prompt service was good. However, I had to remind them that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. More

Both Mayo and Farris are two of the nicest most sincere, knowledgeable and honest your men I have had the pleasure to deal with. They are never too busy to answer my questions and help me. knowledgeable and honest your men I have had the pleasure to deal with. They are never too busy to answer my questions and help me. More

Kevin is both very professional and friendly. The needed replacement piece was installed in a timely manner while I rested in the quiet waiting area. replacement piece was installed in a timely manner while I rested in the quiet waiting area. More

We purchased the vehicle on 6.8.21 and as of 7.7.21 we have not received the title for the car-the salesman informed us when we picked up the car on 6.16 it would submitted the next day. We had our mech have not received the title for the car-the salesman informed us when we picked up the car on 6.16 it would submitted the next day. We had our mechanic check the vehicle before agreeing to purchase. The sale person was given a copy of the report, we reviewed it at his desk and he agreed that all the areas our mechanic had indicated needed to be fixed WOULD be fixed before we picked the car up along with the documentation it was done. Only 50% of this was done. Not all areas of work were completed and there was no documentation (were verbally told) given to us of the work that was completed. In hindsight I should not have trusted the 'word' of a salesman and his manager, instead should have required everything that was verbally agreed to be put into writing (I will own this one). My interaction with Litha regarding this transaction has reinforced the long-held image...a used car salesman is not to be trusted. Now I need to see if I can find the title to the car I purchased over 1 month ago. More

Went in for oil change, had recalls to be done, I had several appointments and couldn’t be without a car, so got new Passat to drive! several appointments and couldn’t be without a car, so got new Passat to drive! More

Nice people and great service. Everything went smoothly and great. and great. More