Lithia Volkswagen of Des Moines

I bought a used 2019 Ram 1500 classic here in June. My truck is now in the shop needing major transmission work because it was sold with a cracked in the transmission case and covered up by JB weld or som truck is now in the shop needing major transmission work because it was sold with a cracked in the transmission case and covered up by JB weld or some other product. When I called the dealership to see if they would remedy this issue and help get it fixed I couldn't get past the sales person who told me I'm on the hook for repair as it's past the limited warranty even though I can prove it started leaking 1 month after purchase and cracked case has patch job fix. If this level of customer service is satisfactory I will never return here. If Lithia will make it right, I welcome that call and will praise them accordingly for doing the right thing. More

They took a very long time getting our car in the shop after our scheduled appointment for some fairly minor work. They also unnecessarily purged and recharged our ac when not needed and want us to pay fo after our scheduled appointment for some fairly minor work. They also unnecessarily purged and recharged our ac when not needed and want us to pay for it. More

I had the opportunity to sale my car with another dealership, but my salesperson Alex, worked it out with your finance guy, and I was able to trade it in with them. I love my new lease! Thank you so dealership, but my salesperson Alex, worked it out with your finance guy, and I was able to trade it in with them. I love my new lease! Thank you so much. You are the best. More

Responsive and professional. We bought out our lease on our 2018 VW Tiguan. The whole process took less than an hour. Everyone was great. Thank you. our 2018 VW Tiguan. The whole process took less than an hour. Everyone was great. Thank you. More

I was pleased by my vehicle purchase here! I would give them 100 stars!! Exceed my expectations and the dealership is super friendly! Best Volkswagen here in Iowa! them 100 stars!! Exceed my expectations and the dealership is super friendly! Best Volkswagen here in Iowa! More

Very good communications , quality employees and above average service. This store and employees should be a model for all car dealers.I will continue to spread the good word about this dealership. average service. This store and employees should be a model for all car dealers.I will continue to spread the good word about this dealership. More

I am very happy with the results from the service department. They fix the problem and got my car back to me. Kevin kept me updated At all times. department. They fix the problem and got my car back to me. Kevin kept me updated At all times. More

Had a great experience with Alex at Lithia Volkswagen. He was friendly and responsive and worked with us to get the right car and deal. And Dwayne was awesome too! was friendly and responsive and worked with us to get the right car and deal. And Dwayne was awesome too! More

The service is good, but every time I bring my car in for service they forget to put the caps on my tires, which shouldn’t happen. I reminded this time, they should be more cautious and careful with my car. service they forget to put the caps on my tires, which shouldn’t happen. I reminded this time, they should be more cautious and careful with my car. I expect it to be the same way as I brought it in, not caps missing on my tires. More