Lithia Volkswagen of Des Moines

The service center was really helpful and made accomodations in scheduling me in. I didn't get the oil change like I thought I was getting. They did do vw recall. But nice customer service. Thumbs accomodations in scheduling me in. I didn't get the oil change like I thought I was getting. They did do vw recall. But nice customer service. Thumbs up! More

Great place everyone friendly and kind. Very helpful and on time! A+ in my book on time! A+ in my book More

Everyone was super friendly and worked with my budget to get me in a new car. get me in a new car. More

Service work is good but our vehicle is always there longer, for various reasons, longer than anticipated. The service department is very busy. They have voicemail but don’t check it often. longer, for various reasons, longer than anticipated. The service department is very busy. They have voicemail but don’t check it often. More

Great service, really care for the customer and their needs. Always up front with all car care needs. Wonderful techs who know what they are doing. needs. Always up front with all car care needs. Wonderful techs who know what they are doing. More

Good service , finished getting car ready in a reasonable amount of time .I just wish they had more courtesy cars because if you have errands you are stack. Otherwise Linda did a good job . amount of time .I just wish they had more courtesy cars because if you have errands you are stack. Otherwise Linda did a good job . More

Good experience, accommodating my needs, schedule, loaner vehicle, and explaining costs and options. Kevin did a nice job providing updates before, during and after service. vehicle, and explaining costs and options. Kevin did a nice job providing updates before, during and after service. More

Charged 4,000 more than the vehicle was listed for and did not communicate any changes! They said PermaPlate was not optional and it IS!! They added the oil change option to my contract prior to even aski did not communicate any changes! They said PermaPlate was not optional and it IS!! They added the oil change option to my contract prior to even asking me if I wanted it! Finance rushes you through the paperwork and did not even give me a chance to read even when I tried! Extremely disappointed, and I do not recommend this place! They are a joke, and there are plenty of other places to purchase a vehicle that will treat you fairly! More

They have always been conscientious and helpful. The parts department has been very attentive as well as the service department. Some of the sales staff are very personable. Overall I have been very ple parts department has been very attentive as well as the service department. Some of the sales staff are very personable. Overall I have been very pleased. More

Helped us test drive and purchase the id.4 we’d been researching. For our family, this is the first electric vehicle we have owned. researching. For our family, this is the first electric vehicle we have owned. More