Lithia Volkswagen of Des Moines

Takes way too long to do a simple scheduled oil change. I shouldn’t have to wait two hours for an oil change that i was forced to scheduled 30 days in Advance. Also please stop sending advertisement for expr shouldn’t have to wait two hours for an oil change that i was forced to scheduled 30 days in Advance. Also please stop sending advertisement for express lube when its not available when i show up to the dealership More

Love my Passat and it corners like a dream, 0 to 60 in no time at all and its good on gas. time at all and its good on gas. More

Sales Associate AJ really cared about getting me in the right car. I came in and test drove a couple of cars that weren’t really up to par with what I was looking for and left the lot without a new car. AJ right car. I came in and test drove a couple of cars that weren’t really up to par with what I was looking for and left the lot without a new car. AJ had taken me on these test drives and told me he’d keep an eye out for the requirements I’d listed for my ideal ride. A couple of weeks later, he reached out to me when my dream car showed up on his lot. He made sure I got the price we’d talked about and that my trade in was above what I owed. I’m very happy with this customer experience and truly feel like AJ cared about my happiness and satisfaction in getting me into my new car. 10/10 recommend! More

I bought a used 2014 Ford Escape, so I was likely not seen as a big $ customer. I don't think anyone cared much whether or not I came back. Given that: Here is why their mission was accomplished, and I w seen as a big $ customer. I don't think anyone cared much whether or not I came back. Given that: Here is why their mission was accomplished, and I won't: 1 - High pressure sales that made the whole process very uncomfortable. I should have walked out, but I didn't. Not walking out was a mistake, and I regret it. 2 - Dishonesty. When time to negotiate, my sales person, Alex, brought me bizarrely high monthly payments twice before I realized that he had tacked $2,000 onto the list price and tried to hide it. After asking enough questions, I realized he had tacked on $2k for a protective coating that I didn't ask for. I was told it was automatically added to every car on the lot. If that is so, then the list price should reflect that not just magically increase by 2K when it's time to work out payment. 3 - The day after I took the car home, I noticed it had (still has it) a very loud whine when I drive in reverse. I had not driven the car in reverse when I test drove at the dealership. (I also own that mistake.) I called Alex and told him there was problem. He said he'd get right on it with the service department and call me back. He didn't call me back. 4 - I called at least 4 times, and every time, Alex said he'd call me right back. He never did. This went on for about 2 weeks. 5 -- I also emailed the dealership manager, Ron, to ask questions about my experience with Alex. I wanted to know if the added $2K was always hidden or if this was something that wasn't supposed to have happened. He never responded. I emailed again. He didn't respond to that, either. 6 - I called the dealership again about the continuing whine when I reverse. But I skipped Alex this time. First I talked to someone at the front desk. She sent me to the service department. Then I called the service department directly. Left a message. Still... no one would call me back. I've given up on anyone from Lithia trying to solve the reverse whine issue. Nobody cares. My conclusion is that Lithia takes care of you if they view you as someone who will make them more $$$. If you don't have a lot of money to spend on nice new cars, they don't care if they ever see you again and will treat you as such. That's how I felt about it, anyway. Either way: no integrity. My experience with Lithia is exactly why the car-buying process is notoriously unpleasant. More

The service appointment was quick and the technician did a good job of explaining the results of the evaluation of my vehicle a good job of explaining the results of the evaluation of my vehicle More

The people where great and vary friendly!! The time it took to purchase vehicle was vary fast! Under an hour and we where driving away. took to purchase vehicle was vary fast! Under an hour and we where driving away. More

Zachary was great and answered all my questions, excellent salesman. Came with a budget he worked perfectly around it. excellent salesman. Came with a budget he worked perfectly around it. More

Jason and Jesse were very helpful and explained the issues and resolutions to fix my electronic issues issues and resolutions to fix my electronic issues More

Service advisor was not very friendly or welcoming. Felt like I was interrupting his day. like I was interrupting his day. More

Glad you asked because it was a pleasant experience from the minute I dropped off my car until I picked it up. The individuals in service were very helpful and professional, as well as friendly. I used th the minute I dropped off my car until I picked it up. The individuals in service were very helpful and professional, as well as friendly. I used the shuttle service and the young man was a safe driver and personable. My was car was in and out in a couple of hours with no problems Thank you! More