Lithia Volkswagen of Des Moines

My oil change took longer than expected, but the technician was very kind and apologized for it taking a little longer. Overall, a good experience! technician was very kind and apologized for it taking a little longer. Overall, a good experience! More

Amazing service, amazing employees, very nice and friendly staff. Highly recommend VW of Des Moines for sales and service. friendly staff. Highly recommend VW of Des Moines for sales and service. More

Service tech was rude and left grease on every surface he touched, I had to drive home with grease on my steering wheel and clean off every surface he touched. touched, I had to drive home with grease on my steering wheel and clean off every surface he touched. More

I would not recommend this dealership. We purchased a used car from them a month ago, we have just found out that the alternator was bad. This was likely known by the dealership when sold as they replace used car from them a month ago, we have just found out that the alternator was bad. This was likely known by the dealership when sold as they replaced the battery, etc and indicator lights were showing. When we asked about the different indicator lights we were getting, we were told by our salesman that it’s been sitting and just needs to be driven - not true. It’s been over 30 days and we have yet to get our license palates, etc. I emailed the finance manager that assisted us with the sale about the licensing and its been over a week and I have yet to get a response from him. I feel like information was withheld i this vehicle prior to the sale. When negotiating a price a GM even came over to our table and said we need to help THEM out. I should have known right there we shouldn’t have purchased the vehicle. I will NOT ever purchase a vehicle from them, I have absolute zero trust in them. More

Oil change and tire rotation….all went great. I complained about a rattle that we’ve been hearing, they determined it was something with a sway bar. Ordered the part, now just waiting for them to c complained about a rattle that we’ve been hearing, they determined it was something with a sway bar. Ordered the part, now just waiting for them to call when it comes in More

Faris was wonderful to work with- easy, straight to the point, and got the job done! Very knowledgeable!!! D. Hill in finance was great to work with as well! Great personality!! J. Lester knew what our point, and got the job done! Very knowledgeable!!! D. Hill in finance was great to work with as well! Great personality!! J. Lester knew what our max out of pocket was and made it happen! No back and forth games. More

Jason is the best person I’ve ever worked with at a dealership. Professional, courteous, and just does a xxxx good job. dealership. Professional, courteous, and just does a xxxx good job. More

This place is a joke do not buy a used vehicle here they add bogus charges without telling you and when I brought it up to the finance manager he acted like he forgot to tell me about it. Took advantage of add bogus charges without telling you and when I brought it up to the finance manager he acted like he forgot to tell me about it. Took advantage of us being in a hurry so had to skin paperwork n leave quickly called back to cancel the bogus 900 dollar interior and exterior warranty was told it was non refundable at the end of the day it was my fault for signing for it. I told them I was unhappy with the purchase and service they said the GM would call me but yet to hear from them they don’t care about you unless you spend 100k+ what a joke I will never do business here and will tell everyone I know looking for a vehicle to stay away. On a plus note salesman was great very knowledgeable and friendly would do business with him somewhere else anytime. More

This dealership is clean and organized. The employees are all welcoming, professional, and efficient. Zach K was patient and took away a lot of the stress that goes with looking for a new vehicle. He put tim all welcoming, professional, and efficient. Zach K was patient and took away a lot of the stress that goes with looking for a new vehicle. He put time and effort into looking for the right vehicle for me. Thank you! More

Complete professionals car was fixed in a timely manner, work was done very well, Jason was my contact he is honest, forthright and kept us aware of everything going on, he is a very valuable employee from work was done very well, Jason was my contact he is honest, forthright and kept us aware of everything going on, he is a very valuable employee from this cutomers view. More