Lithia Volkswagen of Des Moines

Showed up without an appointment for a minor issue and Service Xpress had me in and out within an hour Service Xpress had me in and out within an hour More

I texted one of the service people after we picked it up about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response. Follow-up is important and it is sorely lacking at Lithia. More

Could have been a little easier with the negotiation process and getting the right price for my trade in, but it could have been worse. process and getting the right price for my trade in, but it could have been worse. More

Easy people to work with and honeat about concerns. Couldn't be happier with the whole crew Couldn't be happier with the whole crew More

Appointment for 10am, got back at 3pm, van worked on yet. A little disappointed. astill, everyone was very polite. A little disappointed. astill, everyone was very polite. More

Very friendly service department. Only suggestion is regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ hours. Take their shuttle! More

Purchased 2018 vehicle still under factory warranty. Three extra fees tacked on (over $7000) and when asked to remove got pushback and only would take off two, not the preservation package that is paid Three extra fees tacked on (over $7000) and when asked to remove got pushback and only would take off two, not the preservation package that is paid to the dealership. GM emailed wanting feedback and doesn't respond to phone call or email. Have purchased vehicles there in the past but won't recommend again. More

The technician did not change the sticker to let me know when my next oil Change will be. This happens all the time. Frustrating!! when my next oil Change will be. This happens all the time. Frustrating!! More

Very friendly employees and very helpful. The service is excellent. Thank you so very much excellent. Thank you so very much More

It's a decent dealership that will get you scheduled for services. I'd say the ratings for this particular dealership is about average. services. I'd say the ratings for this particular dealership is about average. More