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Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,726 reviews
October 19, 2021
Showed up without an appointment for a minor issue and Service Xpress had me in and out within an hour Service Xpress had me in and out within an hour More
by Jeff K
Verified CustomerEmployees Worked With
October 18, 2021
I texted one of the service people after we picked it up about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response. Follow-up is important and it is sorely lacking at Lithia. More
by 10
Employees Worked With
October 16, 2021
Could have been a little easier with the negotiation process and getting the right price for my trade in, but it could have been worse. process and getting the right price for my trade in, but it could have been worse. More
by BLAKEPREVO
Employees Worked With
Dwayne Hill, Jeremy Lester, Faris Kudumovic
October 16, 2021
Appointment for 10am, got back at 3pm, van worked on yet. A little disappointed. astill, everyone was very polite. A little disappointed. astill, everyone was very polite. More
by clincoln1
Employees Worked With
October 16, 2021
Very friendly service department. Only suggestion is regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ hours. Take their shuttle! More
by LUKE28
Employees Worked With
October 15, 2021
Purchased 2018 vehicle still under factory warranty. Three extra fees tacked on (over $7000) and when asked to remove got pushback and only would take off two, not the preservation package that is paid Three extra fees tacked on (over $7000) and when asked to remove got pushback and only would take off two, not the preservation package that is paid to the dealership. GM emailed wanting feedback and doesn't respond to phone call or email. Have purchased vehicles there in the past but won't recommend again. More
by b
Employees Worked With
Dwayne Hill, Ron Anderko, Alex Henson
October 13, 2021
The technician did not change the sticker to let me know when my next oil Change will be. This happens all the time. Frustrating!! when my next oil Change will be. This happens all the time. Frustrating!! More
by TRIPLEM66
Employees Worked With
October 13, 2021
Very friendly employees and very helpful. The service is excellent. Thank you so very much excellent. Thank you so very much More
by janettexs
Employees Worked With
October 11, 2021
It's a decent dealership that will get you scheduled for services. I'd say the ratings for this particular dealership is about average. services. I'd say the ratings for this particular dealership is about average. More
by tluv
Employees Worked With
