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Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

November 03, 2021

Linda is great. She listened and took care of the issues I wanted her to look at More

by dwy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Nov 04, 2021 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Linda here at Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 30, 2021

They were very welcoming and took care of my car. I'll be back for sure. More

by Liz.d.09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
Nov 01, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 30, 2021

This appointment was made easier because the dealership sends you a text message after you drop off your car, so you can check in and get updates. More

by JDEWOLDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Nov 01, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 29, 2021

Dealership was easy to work with. Service has been great! Happy to recommend to others. More

by Chappell5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Jason Halstead, AJ Highsmith
Oct 29, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Volkswagen of Des Moines. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 28, 2021

Great service in the shop but not when I checked in. The person who checked me (Jason) provided poor customer service. More

by JAKEMOMSEAN
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead, Philip Ostrem, Kevin Caldwell
Oct 29, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you for your feedback. We appreciate your business and will share your comments with the team. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 27, 2021

$95 diagnostic fee for a technician to sit in the driver's seat and jiggle the key -only to confirm what was already known. I was told I should be happy that I wasn't charged twice that amount. Cont More

by Hallbax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Cramer
October 26, 2021

It was truly a pleasurable experience working with Alex and then working with the Finance Manager Trey. Both of these young men are very well-trained and versed in their knowledge of the vehicles on your More

by stephanie.burkhall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Burkhall, Alex Henson
Oct 26, 2021 -

Lithia Volkswagen of Des Moines responded

It's fantastic to hear that Alex and Trey provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you, Stephanie. Thanks for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 24, 2021

I am always impressed and appreciative of the care I receive at Lithia for service. The entire department is truly stellar. My recent experience though, had the sun rising and setting every day in Linda More

by Franchesca
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Oct 24, 2021 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Linda and our team delivered such a great experience. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 22, 2021

I am beyond happy with my experience at Lithia, never did I think in my life that I’d own a German Vehicle due to costs of vehicles and maintenance, but after going in and being treated with great care from More

by Ahmet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majid Garibovic, Faris Kudumovic
Oct 24, 2021 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're thrilled to hear that Majid provided you with such an excellent experience. Please don't hesitate to reach out if we can be of any further assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 22, 2021

Linda Cramer is a Rockstar for sureShe does a nice job Linda Cramer is a Rockstar for sure She does a nice job and kudos the the service techs that got the bugs out of my bug …. More

by CCWILLEY32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda’s support staff that worked on my bug, Linda Cramer
Oct 24, 2021 -

Lithia Volkswagen of Des Moines responded

We are very happy to hear that Linda and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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