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Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

May 21, 2024

As usual, Lithia Volkswagen of Des Moines took care of my issue with efficiency. I find them to be professional, informative, personable and helpful. Would recommend this dealership for purchasing and servic More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
May 29, 2024 -

Lithia Volkswagen of Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

May 18, 2024

We received expert, friendly, helpful service from our salesperson and the manager. We are delighted to remain in the Volkswagen family here in Des Moines iowa. More

by lymond6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah harris, Brian Fluegge, Sejad Dubinovic
May 20, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

May 16, 2024

I had a great service experience with Chelsey. I waited at the dealership in their clean, comfortable waiting area while they changed The oil in my car. The service was faster than expected and de More

by paula.fugate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey
May 17, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Paula, for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Chelsey was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

May 14, 2024

I received quick attention and they gave me a detailed response in a fair amount of time. Good customer service and snacks and drinks while I waited. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay
May 14, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Steve! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

May 10, 2024

Very helpful and cooperative staff. Worked with me to take care of all the concerns and options. More

by manjit12.singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
May 11, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emrah and our team, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

May 09, 2024

Excellent communication loved the texting! Fast and friendly service and decent pricing for a dealership. More

by mindimjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Howell
May 10, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jacob met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 30, 2024

Timely service. Was finished when promised. Very happy with Lithia of Des Moines and Emrah. More

by johnmpriester42k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
May 01, 2024 -

Lithia Volkswagen of Des Moines responded

John, Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Emrah was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 29, 2024

The person who scheduled our service was polite & accommodating. We were warmly greeted when dropping off our vehicle. The team was fast & communicated well while it was serviced. We even had a sales More

by KatB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember the name of the woman at the service desk, but she was great.
Apr 29, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kat, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 12, 2024

Clean and welcoming. Noah, our salesman was helpful and knowledgable. We weren't looking to buy that day, but the salesman walked up to us on the lot, and after walking More

by Cheryl Krueger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Harris, Sejad Dubinovic
Apr 12, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Cheryl, for writing this review and letting us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! We all at Lithia Volkswagen of Des Moines are glad to have you as a customer. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 10, 2024

Friendly service. Timely and easy to schedule. Free car wash is a bonus. Thank you. More

by pgjobgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Berkes, Jonny Rankin
Apr 10, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words for Austin, and for taking the time to leave us this wonderful feedback! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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