Back

Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

Directions

By Type

Showing 1,726 reviews

January 29, 2022

They worked well with us to arrive at a fair price. Our salesman was awesome. More

by Crannellba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Highsmith
Jan 30, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 27, 2022

Volkswagon dealership was nice and clean the people was polite and they knew what they were talking about when they talked about the cars More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
Jan 27, 2022 -

Lithia Volkswagen of Des Moines responded

Jason, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 27, 2022

This is the kind of dealership that feels like the sitcom Cheers - where everybody knows your name and they're always glad you came. Great customer service and friendly environment. If you are looking for a More

by KMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Braak
Jan 27, 2022 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience working with Brian here at Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 27, 2022

Our experience at Audi of Des Moines was great. Our salesman was very helpful and made the car buying experience very easy More

by JUDYKPICK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis
Jan 27, 2022 -

Lithia Volkswagen of Des Moines responded

Judy, Thank you for choosing Lithia Volkswagen of Des Moines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 25, 2022

Hard to get ahold of, and when you can get through only the tech working with your vehicle will talk to you as in it seems only one person can access your account which seems ridiculous. My car was complet More

by SSLESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Jan 25, 2022 -

Lithia Volkswagen of Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 24, 2022

Always a pleasure having my VW Passat serviced with them! Fast, cordial, and accurate! Love the service department's sense of humor too! More

by Ben S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead, Linda Cramer, Kevin Caldwell
Jan 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you, Ben, for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and look forward to seeing you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 24, 2022

The service department is very helpful. Unfortunately my car is unable to be repaired at this time. More

by tntlust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Cramer
Jan 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team members. Please let us know if we can ever help you in the future. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 22, 2022

Straight forward and good customer service. Enjoyed the experience. Love the car. Good follow up after purchase. More

by SKBAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Lester
Jan 23, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lithia Volkswagen of Des Moines are glad to have you as a customer. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 21, 2022

I arrived from Harvey Ia on the wrong day. Because I came so far, your staff worked me in for the oil change on my 2018 Volkswagen Jetta. Everything was done ona timely manner. More

by Beverly Stevenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
Jan 21, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Jan 21, 2022 -

Beverly Stevenson responded

I arrived a day early for my oil change. Because I traveled 50 miles to come to the dealership, they made time to do my oil change in a timely manner.

January 21, 2022

Well maintained, clean, friendly dealership. Kevin kept me informed of repairs. I wasn’t changed for tire repair or rotation. More

by RITA.ROGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
Jan 21, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Jan 21, 2022 -

RITA.ROGERS responded

I do miss, you no longer wash serviced cars.

...
33
...